Growth pricing for Brackwell
Email thread Brackwell Freight Ltd: documents · sales
Liam Doherty says usage has grown, the user limit is tight and depots want their own dashboards. He asks for Growth pricing. He calls the figure bigger than expected but says usage backs it.
What was said
What this says
Current to 10 Oct 26Liam Doherty says usage has grown, the user limit is tight and depots want their own dashboards. He asks for Growth pricing. He calls the figure bigger than expected but says usage backs it.
Ask: Liam wants Growth pricing and what it adds over Starter, to take to finance before the contract end on 30 Nov 2024. Tom confirms an implementation fee sits on top of the subscription.
Customer view: Liam is positive on usage but surprised by the size of the step up. He will take the proposal to finance.
Next: a diary slot with Marcus, which Liam will arrange for the following week.
The thread
Updated 9 Oct 26Messages
Liam Doherty 7 Oct 2024 10:46Hi Tom, Quick one. Usage has really picked up since the summer. More of the depot account managers are in the brain every day now, and the delivery-exception tickets sit next to the call notes the way I'd hoped. Love that. Problem is we're bumping along the user limit and a couple of the depots keep asking for dashboards of their own. Can you send me what Growth would look like for us? Pricing and what we'd get over Starter, mainly. I want to get it in front of our finance team before the contract end on 30 Nov 2024 comes round. Cheers, Liam
Tom Ashdown 7 Oct 2024 11:37Hi Liam, Good to hear, and no drama on this. Growth is the natural next step for where you are. It's several teams rather than one, more seats and more connectors than Starter, the dashboards builder, and a QBR every quarter rather than a six-monthly check-in. I've put it together at the v1 Growth list price, which is what you'd be on as an existing customer. I'll confirm the exact figure in writing when I send the proposal over this week, as I don't want to quote it from memory. Just so you know, there is a one-off implementation fee on top of the subscription, same as when you joined. If it helps, let's get something in the diary with Marcus too, so adoption and the extra depots are covered properly. Cheers, Tom- Liam Doherty 7 Oct 2024 13:11Tom, Thanks, that's clear. It's a bigger number than I expected, if I'm honest. It's a proper step up from what we pay now, but the usage is there to back it, and having the depots on it is the whole point. One view, that's the point. Send the proposal when you're ready and I'll take it to finance. A diary slot with Marcus is a good shout, I'll find a time next week. Cheers, Liam