What was said
What this says
Current to 10 Oct 26Marcus Bell asks Liam Doherty to book a half-hour check-in covering the first depot session, usage numbers and the term ending 30 Nov 2024. There is no customer response in the thread.
Ask: Marcus wants a check-in on the depot session, usage and where things stand before the term ends on 30 Nov 2024. He suggests Tom Ashdown, who looks after the commercial side, joins for the term-end item.
Customer view: none recorded, as Liam does not reply in this thread.
Next: Marcus is waiting for slots, and the renewal conversation is flagged but not yet started.
The thread
Updated 9 Oct 26Typecs
Messages1
First message2024-09-04
Last message2024-09-04
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Messages
- Marcus Bell 4 Sep 2024 14:48Hi Liam, Thanks for your note earlier this week, and for the depot shortlist. That gives me what I need to build the walkthroughs. Shall we book half an hour for the next check-in? I'd like to cover three things: - How the first depot session went, and what the account managers said afterwards. - The usage numbers, which I'll have pulled by then so we can see whether anything has moved. - Where things stand ahead of the end of the term on 30 Nov 2024, so there are no surprises on either side. I'd also suggest bringing in Tom Ashdown for the last item, as he looks after the commercial side of the account. Nothing to prepare, it's just so he hears it from you directly. I'm free most of next week, Tuesday or Thursday afternoons work best for me. If neither suits, send me a couple of slots that do and I'll fit around you. Happy to jump on a call sooner if you'd like to talk through the depots first. Thanks, Marcus
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