What was said
What this says
Current to 10 Oct 26After a review, Marcus Bell recommended staying within fifteen licensed users. Aisha Rahman queried whether idle logins count towards the limit, and Marcus confirmed they do. Renewal was flagged as coming at the end of November.
Ask: Aisha, the Operations Analyst, wants an admin walk-through and asked whether unused logins are counted in the user total. Marcus confirmed they are.
Customer view: She is cautious and does not want to remove anyone's access without Liam's say. Liam did not reply in this thread.
Next: Liam is to tell Aisha which logins can go, and Marcus will book the walk-through. Tom Ashdown was copied for renewal and any request for more users.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 1 Jul 2024 11:25Hi Liam, hi Aisha, Thanks both for making the time for our review. I've written up the main points below so we've all got the same notes. What I'm seeing: - more people are using the brain each week than a quarter ago, which is good to see - you're using a good share of the fifteen licensed users, so it's worth thinking about how many of your depot account managers you want on it - your connectors are loading as they should, and there have been no tickets from you, which I take as a good sign What I'd suggest: - Aisha, I'd like to run through the admin side with you for half an hour so you're comfortable adding and removing users - Liam, if you could send me a short list of the depot teams you'd most like to bring in next, I can show you what usage looks like with them added I've copied Tom in so he's across it, as he'll want to talk about the renewal at the end of November in good time. Happy to jump on a call whenever suits. Thanks, Marcus
- Aisha Rahman 4 Jul 2024 13:43Hi Marcus, Thanks for the write-up, that's really helpful. Just flagging a couple of things from my side. I'd love to do the admin walk-through, I've been finding my way around the settings by myself and I'd rather know I'm doing it properly. Thursday or Friday next week would be easiest for me. On users, I had a look at the list yesterday and I think a few people have logins who haven't used the brain in a while. Is it me or does the count include them? I've attached a screenshot of what I can see. I don't want to take anybody's access away before checking with Liam. Thanks, Aisha
- Marcus Bell 9 Jul 2024 11:51Hi Aisha, hi Liam, Thanks, Aisha, and the screenshot helped. You're right, the count does include logins that haven't been used recently. Nothing's wrong, it's just how the list works. My suggestion: - Liam, could you tell Aisha which of those logins can go, so she isn't making that call alone? - Between us, let's keep to the fifteen licensed users for now and see how it goes once the depot managers start coming on - I'll send an invite for the admin walk-through for Thursday or Friday next week, whichever has more room in my diary If you find you want more users than that, Tom can talk you through the options. I'd rather he did that than me guess at it. Thanks, Marcus