Gilberdyke Freight - Proposal
Documentfinal Gilberdyke Freight · proposal · final · 18 Oct 2023
Version 1 proposal from Tom Ashdown for the Growth tier: 40 users, 8 connectors, 12-month term. Quotes £56k for the first year and £44k a year from year 2. Service levels: availability 99.5%, P1 response 1 business hour.
What it says
What this says
As at Fri 9 Oct 2026Version 1 proposal from Tom Ashdown for the Growth tier: 40 users, 8 connectors, 12-month term. Quotes £56k for the first year and £44k a year from year 2. Service levels: availability 99.5%, P1 response 1 business hour.
What it is: a sales proposal dated 18 Oct 2023, written by Tom Ashdown, Account Executive. It is stored as final but is a proposal, not an executed order form, so it is an open item.
Commits: the text states "Availability: 99.5%", "P1 support response: 1 business hour" and a refresh "complete by 07:00 your local time on business days". Service credits are "10% of one month's fee for months with availability breaches".
Unusual: the first-year fee of £56k is quoted as one figure that "includes implementation and data integration", so it is not split out. The text also gives no connector go-live date, only "within the agreed timeline".
Not settled: the document has no signature, no start date and no stated renewal trigger. The evidence does not show whether it was accepted or what the executed terms were.
As found in this document
As at Fri 9 Oct 2026- Price£56,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- Data refreshcomplete by 07:00 your local time on business daysSource: the AI read of this record
- P1 support response1 business hourSource: the AI read of this record
- Service credits10% of one month's fee for months with availability breachesSource: the AI read of this record
- First year investment£56,000Source: the AI read of this record
- Annual subscription (from year 2)£44,000Source: the AI read of this record
- Billingbilled in advance on each anniversary of the start dateSource: the AI read of this record
- Contract term12 monthsSource: the AI read of this record
The document
Body
Gilberdyke Freight, Proposal
Executive Summary
Gilberdyke Freight manages complex logistics and warehousing operations from the Humber ports. This proposal outlines how B-Glass will connect your CRM, email, calls and operations data into one queryable layer, giving your teams instant answers about customer interactions, shipments and performance without manual reconciliation.
Scope
Tier: Growth
Named users: 40
Data connectors: 8 (CRM, calls, emails, helpdesk, product usage, finance, plus two additional systems of your choice)
Features: Pages, chat search, dashboards builder
Contract term: 12 months
We will conduct quarterly business reviews to track adoption and value.
Pricing
| Item | Cost |
|---|---|
| First year investment | £56k |
| Annual subscription (from year 2) | £44k |
The first-year fee includes implementation and data integration. Your annual subscription is billed in advance on each anniversary of the start date.
Implementation
Over the initial weeks, our team will:
Read the whole document (1,653 characters)
- Design and audit your data connectors
- Build and test the brain inside your Snowflake instance
- Train your team on pages, search and dashboards
- Deliver live connectors within the agreed timeline
Service Levels
- Availability: 99.5%
- Data refresh: complete by 07:00 your local time on business days
- P1 support response: 1 business hour
- Service credits: 10% of one month's fee for months with availability breaches
Next Steps
Please confirm your acceptance of these terms and we will schedule a kick-off call to begin implementation.
Cheers, Tom Ashdown Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- First-year fee bundles implementation and subscription in one figure
- No connector go-live date stated