Brazos Point Physical Therapy - Security Questionnaire
Documentfinal Brazos Point Physical Therapy · security_questionnaire · final · 2026-09-24
Completed security questionnaire for Brazos Point Physical Therapy, marked Final on 24 Sep 2026, answering for the Growth tier. States 99.5% availability, a 1 business hour P1 response and nightly refresh by 07:00. It is not a contract and states no price.
What it says
What this says
Current to 13 Oct 26Completed security questionnaire for Brazos Point Physical Therapy, marked Final on 24 Sep 2026, answering for the Growth tier. States 99.5% availability, a 1 business hour P1 response and nightly refresh by 07:00. It is not a contract and states no price.
What it is: a BB-Demo answer sheet to the customer's security questions, completed 24 Sep 2026 and marked Final. Theo Gallagher, Solutions Engineer, is the BB-Demo person resolved for it.
Commits: it states "Growth tier: 99.5% availability. Service credit for availability breaches is 5% of one month's fee." It also gives "Growth tier: 1 business hour for P1 issues" and a nightly refresh "by 07:00 UK local time on business days".
Unusual: the data answers say "BB-Demo stores no PHI", so health data handling rests on the customer's own Snowflake account. The 40 user figure is a soft limit with 10-user packs as an add-on.
Not settled: the document names no signatory and no contract or order form. Whether these answers are written into an executed order form is not shown, and the order form would win over them. The refresh time is given as UK local time, which may matter for a US customer.
As found in this document
Current to 9 Oct 26- AvailabilityGrowth tier: 99.5% availability.Source: object_read:doc_190_001
- Service credit for availability breaches5% of one month's feeSource: object_read:doc_190_001
- P1 response timeGrowth tier: 1 business hour for P1 issues.Growth tier: 1 business hour for P1 issues. · Source: object_read:doc_190_001
- Nightly refreshNightly refresh completes by 07:00 UK local time on business days.Nightly refresh completes by 07:00 UK local time on business days. · Source: object_read:doc_190_001
- Users includedGrowth tier includes 40 users (soft limit)Growth tier includes 40 users (soft limit) · Source: object_read:doc_190_001
- Encryption in transitAll data in transit uses TLS 1.2 or higher.All data in transit uses TLS 1.2 or higher. · Source: object_read:doc_190_001
The document
Body
Brazos Point Physical Therapy - Security Questionnaire
Completed: 24 Sep 2026 Tier: Growth Status: Final
Data Protection and Privacy
| Question | Answer |
|---|---|
| How does the brain handle Protected Health Information (PHI)? | BB-Demo stores no PHI. Customer data (including de-identified referral data) resides in the customer's own Snowflake account, encrypted by Snowflake's managed encryption. |
| What encryption standards are used? | All data in transit uses TLS 1.2 or higher. At-rest encryption is managed by Snowflake within the customer's account. |
| How is access to health data controlled? | Growth tier includes standard user access controls. Administrators can restrict which users see which data sources through the brain's permission model. |
Access and Authentication
Read the whole document (2,379 characters)
| Question | Answer |
|---|---|
| What authentication methods are available? | Growth tier supports password-based login and single sign-on (SSO) via integration with the customer's directory. Enterprise tier offers SCIM and formal SSO. |
| Can we audit who accesses data? | Yes. The brain logs all user queries and data access. Account admins can review audit trails. |
| How many users can we provision? | Growth tier includes 40 users (soft limit); additional 10-user packs are available as an add-on. |
Support and Incident Response
| Question | Answer |
|---|---|
| What is the support response time? | Growth tier: 1 business hour for P1 issues. Premium support (named engineer) is available as an add-on. |
| Where is data stored geographically? | Customer data stays in the customer's Snowflake account, which may be US or EU-based depending on the customer's choice. |
| What is the availability guarantee? | Growth tier: 99.5% availability. Service credit for availability breaches is 5% of one month's fee. |
Service Levels and Refresh
| Question | Answer |
|---|---|
| How often is data refreshed? | Nightly refresh completes by 07:00 UK local time on business days. |
| What happens if a connector stops syncing? | The brain alerts admins. Our support team can investigate the data source and the connector configuration. |
| Is there a test environment? | A sandbox is available as an Enterprise tier feature. Growth customers can request a separate demo instance during implementation. |
Unusual terms
Current to 9 Oct 26- BB-Demo stores no PHI
- Refresh deadline stated in UK local time
- Sandbox only on Enterprise tier