Tilden Marsh Logistics - Proposal
Documentfinal Tilden Marsh Logistics · proposal · final · 6 Jan 2026
Proposal from Matteo Ricci dated 6 Jan 2026 for the Growth tier: £50k annual subscription plus £12k implementation, £62k first year. States a 99.5% uptime guarantee. Stored as final, but it is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026Proposal from Matteo Ricci dated 6 Jan 2026 for the Growth tier: £50k annual subscription plus £12k implementation, £62k first year. States a 99.5% uptime guarantee. Stored as final, but it is a proposal, not executed paper.
What it is: a sales proposal for B-Glass Growth, prepared by Matteo Ricci, Account Executive. It sets out scope, price and an eight-week timeline, and ends by asking for a call.
Commits: nothing binding. It quotes "Annual subscription, billed quarterly in advance. Implementation is one-off." and "99.5% uptime guarantee", with up to 40 users and eight connectors.
Unusual: the £50k subscription matches the v2 Growth list price in the brief. Billing is quarterly in advance, where the standard is annual in advance with quarterly on request. The text states no P1 response time, no refresh deadline and no service credits.
Not settled: the document is unsigned and the evidence does not show whether an order form followed. Any executed order form would override these figures, and the stored status of final does not make this a contract.
As found in this document
As at Fri 9 Oct 2026- Price£50,000Source: the AI read of this record
- Availability99.5% uptime guaranteeSource: the AI read of this record
- Subscription price£50,000Source: the AI read of this record
- Implementation fee£12,000Source: the AI read of this record
- Total, first year£62,000Source: the AI read of this record
- BillingAnnual subscription, billed quarterly in advance. Implementation is one-off.Source: the AI read of this record
- Implementation timeline8 weeks from contract signatureSource: the AI read of this record
The document
Body
Tilden Marsh Logistics - Proposal
Executive summary
Tilden Marsh Logistics operates cross-dock and third-party warehousing from your Great Lakes hub. Your customer service teams use Salesforce to track shipper accounts and calls, your TMS to log loads and exceptions, and your financial system for invoices.
When a shipper calls with a problem..."Where is my shipment?" or "Why do I have a charge I don't recognise?", your team pieces together information from three systems.
B-Glass unifies these datasets, so your customer service and operations teams ask the brain instead.
What you'll have
B-Glass – Growth tier
The brain runs in Snowflake, which you control. It connects your CRM, call recordings, TMS, finance system and more.
Growth includes:
- Up to 40 users across your customer service and operations teams
- Eight data connectors
- Pages and chat: ask in natural language
- Dashboard builder for operations views
- Quarterly business reviews with your account manager
- 99.5% uptime guarantee
Investment
Read the whole document (1,692 characters)
| Item | Amount |
|---|---|
| B-Glass – Growth (annual subscription) | £50k |
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k |
| Total, first year | £62k |
Annual subscription, billed quarterly in advance. Implementation is one-off.
Timeline
Implementation takes 8 weeks from contract signature: scope and architecture, system integration, user acceptance testing, then go-live.
Next steps
Let's get on a call to walk through how this would work with your systems and your team's needs. Happy to answer any questions on scope, timing or investment.
Prepared by Matteo Ricci, Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- billed quarterly in advance
- no P1 response time stated
- no service credits stated