What it says
What this says
Current to 14 Oct 26Executed Starter order form dated 9 Sep 2024 for a term from 23 Sep 2024 to 22 Sep 2025. Annual subscription £20k, plus £6,000 implementation, total £26k. Availability 99.5%, P1 first response 4 business hours.
What it is: the executed order form between Marsden Vale Recruitment and BB-Demo, signed by Tom Ashdown, Account Executive, on 9 Sep 2024. It sets the contracted price and terms for the Starter tier.
Commits: "Availability: 99.5%" and "Priority 1 First Response: 4 business hours". The service credit is "5% of one month's fee if availability falls below 99.5%", with billing at Net 30 days.
Unusual: the form states "Renewal is automatic unless either party provides 90 days' notice." The price is the v1 list figure, with no discount shown.
Not settled: the text does not name the customer signatory, does not state the price on renewal, and does not show whether the term was renewed after 22 Sep 2025. Other records would be needed for that.
As found in this document
Current to 9 Oct 26- Date end22 Sep 2025Source: object_read:doc_169_006
- Date renewal22 Sep 2025Source: object_read:doc_169_006
- Date signed9 Sep 2024Source: object_read:doc_169_006
- Date start23 Sep 2024Source: object_read:doc_169_006
- Price£19,500Source: object_read:doc_169_006
- Availability99.5%Source: object_read:doc_169_006
- Priority 1 First Response4 business hoursSource: object_read:doc_169_006
- Service Credit5% of one month's fee if availability falls below 99.5%5% of one month's fee if availability falls below 99.5% · Source: object_read:doc_169_006
- Billing TermsNet 30 daysSource: object_read:doc_169_006
- Annual Subscription£19,500 annually, billed in advance£19,500 annually, billed in advance · Source: object_read:doc_169_006
- Implementation£6,000, 4 weeks, up to 4 connectors£6,000, 4 weeks, up to 4 connectors · Source: object_read:doc_169_006
- Renewal noticeRenewal is automatic unless either party provides 90 days' noticeRenewal is automatic unless either party provides 90 days' notice · Source: object_read:doc_169_006
The document
Body
Marsden Vale Recruitment, Order Form
Order Date: 9 Sep 2024 Effective Date: 23 Sep 2024 End Date: 22 Sep 2025
Parties
Customer: Marsden Vale Recruitment Provider: BB-Demo
Services and Fees
| Description | Qty | Unit Price | Discount | Net |
|---|---|---|---|---|
| Company Brain – Starter | 1 | £20k | , | £20k |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | , | £6,000 |
Total Contract Value: £26k Annual Subscription: £20k
The Starter tier includes single-team support, core connector capabilities, chat and search interface, pages and custom queries, and six-monthly check-ins.
Service Levels
- Availability: 99.5%
- Priority 1 First Response: 4 business hours
- Service Credit: 5% of one month's fee if availability falls below 99.5%
- Billing Terms: Net 30 days
Term and Renewal
This subscription begins on 23 Sep 2024 and ends on 22 Sep 2025 at £20k annually, billed in advance. Renewal is automatic unless either party provides 90 days' notice.
Executed on 9 Sep 2024 by Tom Ashdown, Account Executive at BB-Demo, and authorized by Marsden Vale Recruitment.
Unusual terms
Current to 9 Oct 26- Automatic renewal
- 90 days' notice to stop renewal