Haddon Rook Logistics - Proposal
Documentfinal Haddon Rook Logistics · proposal · final · 17 Nov 2025
Proposal dated 17 Nov 2025 from Tom Ashdown for the Starter tier: £21k annual subscription, 99.5% availability, P1 response within four business hours. The total of £27k does not reconcile with implementation shown as Included.
What it says
What this says
As at Fri 9 Oct 2026Proposal dated 17 Nov 2025 from Tom Ashdown for the Starter tier: £21k annual subscription, 99.5% availability, P1 response within four business hours. The total of £27k does not reconcile with implementation shown as Included.
What it is: a BG-Demo proposal, stored as final, prepared by Tom Ashdown on 17 Nov 2025. It is not an executed order form, and the evidence does not show who signed or whether it was accepted.
Commits: Starter tier with up to four connectors, "99.5% availability; P1 response within four business hours". The subscription "starts on 7 January 2026 and runs for one year", with first connectors live within seven days of kickoff.
Unusual: the Starter row shows £21k per year, which matches neither list price in the price book. Implementation is shown as "Included", yet the total is £27k.
Not settled: the table does not explain the gap between subscription and total. It states no discount, renewal terms, notice period or service credits, and the contracted price sits in whatever order form was executed.
As found in this document
As at Fri 9 Oct 2026- Date start7 Jan 2026Source: the AI read of this record
- Price£20,900Source: the AI read of this record
- Availability99.5% availabilitySource: the AI read of this record
- P1 responseP1 response within four business hoursSource: the AI read of this record
- Subscription fee£20,900 (Annual)Source: the AI read of this record
- ImplementationIncluded (four weeks, one-off)Source: the AI read of this record
- Total£26,900Source: the AI read of this record
- PaymentNet in advance on signature, or net 30 days from invoiceSource: the AI read of this record
- Subscription start and lengthstarts on 7 January 2026 and runs for one yearSource: the AI read of this record
- Connector deliveryYour first connectors go live within seven daysSource: the AI read of this record
The document
Body
Haddon Rook Logistics, Proposal
Context
Your team spends time every week reconciling the CRM, call records and delivery notes to understand what is happening with each customer account. B-Glass puts that data in one place and makes it searchable.
Haddon Rook uses the brain to see customer accounts, delivery exceptions and calls all together: so a single view of each account, its recent calls with your team and any open issues.
Solution
We propose the B-Glass at Starter tier:
- One layer over your CRM, call recorder and operational data, running inside your Snowflake account
- Up to fifteen users: operations, customer service and management
- Up to four connectors
- Search, pages and AI chat
- Six-monthly check-in with your team
- 99.5% availability; P1 response within four business hours
Pricing
| Item | Term | Fee |
|---|---|---|
| B-Glass – Starter | Annual | £21k |
| Implementation – Starter (four weeks) | One-off | Included |
| Total | £27k |
Payment: Net in advance on signature, or net 30 days from invoice. Your subscription starts on 7 January 2026 and runs for one year.
Next Steps
Read the whole document (1,373 characters)
- Sign the Master Services Agreement
- We kick off implementation
- Your first connectors go live within seven days
Proposal date: 17 November 2025 Prepared by: Tom Ashdown, Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- Total of £26,900 with implementation shown as Included
- Subscription fee of £20,900 matches neither list price