Haddon Rook Logistics - Proposal v1
Documentdraft Haddon Rook Logistics · proposal · draft · 12 Nov 2025
Draft Starter tier proposal prepared by Tom Ashdown, created 12 Nov 2025. It offers 99.5% availability, P1 response within four business hours and a £21k annual fee, with a stated total of £27k. It is not a contract.
What it says
What this says
As at Fri 9 Oct 2026Draft Starter tier proposal prepared by Tom Ashdown, created 12 Nov 2025. It offers 99.5% availability, P1 response within four business hours and a £21k annual fee, with a stated total of £27k. It is not a contract.
What it is: a draft proposal from Tom Ashdown, Account Executive, offering B-Glass at Starter tier. It is marked "DRAFT, FOR REVIEW" and is an open item, not executed paper.
Commits: nothing binding. It proposes up to fifteen users, up to four connectors, 99.5% availability and P1 response within four business hours, with a subscription start of 7 Jan 2026 for one year.
Unusual: the fee of £21k differs from the v1 Starter list of £20k. The implementation row says "Included", yet the total reads £27k, and the text does not reconcile the two.
Not settled: no signatory, no signature date, no connector delivery dates and no service credits. The evidence does not show whether the customer accepted it or whether an order form followed.
As found in this document
As at Fri 9 Oct 2026- Date start7 Jan 2026Source: the AI read of this record
- Price£20,900Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 responsewithin four business hoursSource: the AI read of this record
- Subscription fee£20,900 AnnualSource: the AI read of this record
- Implementation, Starter (four weeks)One-off, IncludedSource: the AI read of this record
- Total£26,900Source: the AI read of this record
- PaymentNet in advance on signature, or net 30 days from invoiceSource: the AI read of this record
- Subscription start and lengthStarts 7 Jan 2026 and runs for one yearSource: the AI read of this record
- Users and connectorsUp to fifteen users; up to four connectorsSource: the AI read of this record
- Check-inSix-monthly check-in with your teamSource: the AI read of this record
The document
Body
Haddon Rook Logistics, Proposal v1
DRAFT, FOR REVIEW
Context
Your team spends time every week reconciling the CRM, call records and delivery notes to understand what is happening with each customer account. B-Glass puts that data in one place and makes it searchable.
Haddon Rook uses the brain to see customer accounts, delivery exceptions and calls all together: so a single view of each account, its recent calls with your team and any open issues.
Solution
We propose the B-Glass at Starter tier:
- One layer over your CRM, call recorder and operational data, running inside your Snowflake account
- Up to fifteen users: operations, customer service and management
- Up to four connectors
- Search, pages and AI chat
- Six-monthly check-in with your team
- 99.5% availability; P1 response within four business hours
Pricing
| Item | Term | Fee |
|---|---|---|
| B-Glass – Starter | Annual | £21k |
| Implementation – Starter (four weeks) | One-off | Included |
| Total | £27k |
Payment: Net in advance on signature, or net 30 days from invoice. Your subscription starts on 7 January 2026 and runs for one year.
Next Steps
Read the whole document (1,330 characters)
Review and confirm, then we move to the contract.
Status: Draft, open to feedback Prepared by: Tom Ashdown, Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- Fee of £20,900 differs from v1 Starter list of £19,500
- Implementation shown as Included but total is £26,900
- Payment option of net in advance on signature