Willet Creek Senior Living - Security Questionnaire
Documentfinal Willet Creek Senior Living · security questionnaire · final · 21 Aug 2026
BG-Demo's final written answers to security questions raised in the Enterprise evaluation, dated 21 Aug 2026. It states no figures: availability and P1 response are left to the order form. Nightly refresh is by 07:00 local time on business days.
What it says
What this says
As at Fri 9 Oct 2026BG-Demo's final written answers to security questions raised in the Enterprise evaluation, dated 21 Aug 2026. It states no figures: availability and P1 response are left to the order form. Nightly refresh is by 07:00 local time on business days.
What it is: a questionnaire completed by Hannah Lowe, Solutions Engineer, for Willet Creek Senior Living, Minneapolis. It answers architecture, access, availability and implementation questions for the Enterprise tier.
Commits: the brain runs "Inside your own Snowflake account", SSO and SCIM are included, and "The nightly refresh completes by 07:00 your local time on business days." Service credits on Enterprise cover both availability and freshness.
Unusual: no availability percentage or P1 response time is quoted; 3.1 says "The figure is stated in the order form." US data residency is an add-on, and Sandbox and Premium support depend on the second version of the price book.
Not settled: the Snowflake region, the role design for family relations and community sales users, and first-phase connectors are open. Detailed evidence requests are left to the security review. It is not an order form and carries no price.
As found in this document
As at Fri 9 Oct 2026- Nightly refreshThe nightly refresh completes by 07:00 your local time on business days.Source: the AI read of this record
- AvailabilityThe Enterprise availability commitment, which is the highest of our tiers. The figure is stated in the order form.Source: the AI read of this record
- P1 first responseThe Enterprise first-response commitment, which is the fastest of our tiers.Source: the AI read of this record
- Service creditson Enterprise service credits cover bothSource: the AI read of this record
- Security review supportEnterprise implementation includes security review support from BG-Demo.Source: the AI read of this record
The document
Body
Willet Creek Senior Living - Security Questionnaire
Prepared for: Willet Creek Senior Living, Minneapolis Prepared by: Hannah Lowe, Solutions Engineer, BG-Demo Date: 21 Aug 2026 Status: Final Tier under evaluation: Enterprise
Purpose
This questionnaire records BG-Demo's answers to the security questions raised during the Enterprise evaluation. Where a control is described, it is described as it applies to the Enterprise tier. Where a question needs evidence or a conversation with your IT team, the answer says so rather than claiming more than we can show.
1. Architecture and data location
Read the whole document (3,936 characters)
| # | Question | Answer |
|---|---|---|
| 1.1 | Where does B-Glass run? | Inside your own Snowflake account. BG-Demo builds and operates the brain there, so your data is not copied into a separate BG-Demo data store. |
| 1.2 | Which systems does it read from? | Only the systems you choose to connect, for example your CRM, helpdesk, call recorder, email and accounting system. The connector list is agreed in the order form. |
| 1.3 | Can data be held in the United States? | Yes. Dedicated US data residency is available as an add-on, and because the brain runs in your Snowflake account, the region is the one you select for that account. |
| 1.4 | Is a non-production environment available? | The Sandbox is available on Enterprise, from the second version of the price book, for testing connectors and questions before they reach production. |
2. Access control
| # | Question | Answer |
|---|---|---|
| 2.1 | Is single sign-on supported? | Yes. SSO is included in the Enterprise tier. |
| 2.2 | Is automated user provisioning supported? | Yes. SCIM is included in the Enterprise tier, so joiners, movers and leavers can be managed from your identity provider. |
| 2.3 | Can access be limited by team? | Access follows the roles you configure for the brain. To be precise, the exact role design is agreed with your IT team during implementation, and I will put that in writing. |
| 2.4 | Who at BG-Demo can reach our environment? | Named BG-Demo engineers working on your implementation and support. Access is within your Snowflake account and is governed by the permissions you grant. |
3. Availability and data freshness
| # | Question | Answer |
|---|---|---|
| 3.1 | What availability is committed? | The Enterprise availability commitment, which is the highest of our tiers. The figure is stated in the order form. |
| 3.2 | How quickly do you respond to a priority-one issue? | The Enterprise first-response commitment, which is the fastest of our tiers. |
| 3.3 | How fresh is the data? | The nightly refresh completes by 07:00 your local time on business days. Availability and freshness are different things: the brain can be available while a source is behind, and on Enterprise service credits cover both. |
| 3.4 | Is extended support available? | Premium support is available on Enterprise from the second version of the price book, with a named engineer during extended hours. |
4. Implementation and review
| # | Question | Answer |
|---|---|---|
| 4.1 | Is security review support included? | Yes. Enterprise implementation includes security review support from BG-Demo. |
| 4.2 | Who answers technical questions? | Hannah Lowe, Solutions Engineer, runs the Enterprise security review and answers in writing. |
| 4.3 | Are there questions this document does not answer? | Yes. Detailed evidence requests, such as supporting documents for specific controls, are handled in the security review with your IT team and are not asserted here. |
5. Open points for the review
- Confirm the Snowflake region and the data residency choice for your account.
- Agree the role design for family relations and community sales users.
- Confirm which connectors are in scope for the first phase.
Sign-off
Completed by Hannah Lowe, Solutions Engineer, BG-Demo, on 21 Aug 2026.
Unusual terms
As at Fri 9 Oct 2026- Availability and P1 figures deferred to order form
- US data residency is an add-on
- Sandbox and Premium support tied to price book v2