Kenmure Business Telecom - Renewal Proposal v1
Documentdraft Kenmure Business Telecom · renewal_proposal · draft · 2026-06-22
Internal draft by Tom Ashdown, 22 Jun 2026, proposing an Enterprise renewal at £125k a year, 150 users, billed annually in advance on 30-day terms. Not shared with the customer. The term ended 27 Aug 2026; the text states no availability or P1 figure.
What it says
What this says
Current to 13 Oct 26Internal draft by Tom Ashdown, 22 Jun 2026, proposing an Enterprise renewal at £125k a year, 150 users, billed annually in advance on 30-day terms. Not shared with the customer. The term ended 27 Aug 2026; the text states no availability or P1 figure.
What it is: an internal draft renewal proposal, marked "Draft. Not yet shared with the customer." It is an open item, not a contract, and the stored status of draft matches the text.
Commits: nothing binds a party yet. It proposes an annual price of £125k, 150 licensed users and "Annual, in advance, 30-day terms".
Unusual: the move from the current contracted figure of £104k to £125k is explained by the price book and by the end of any first-term discount. The document says "Final figures are to be confirmed before anything goes to Kenmure."
Not settled: whether the two high-priority tickets are closed, why active users dipped, the value case, and whether Premium support and the Sandbox are offered. It does not show whether a final proposal was issued or the renewal agreed, and the 27 Aug 2026 term end is now past.
As found in this document
Current to 9 Oct 26- Date end27 Aug 2026Source: object_read:doc_156_010
- Date renewal27 Aug 2026Source: object_read:doc_156_010
- Price£125,000Source: object_read:doc_156_010
- Annual price£125,000Source: object_read:doc_156_010
- Licensed users150Source: object_read:doc_156_010
- BillingAnnual, in advance, 30-day termsSource: object_read:doc_156_010
The document
Body
Kenmure Business Telecom - Renewal Proposal v1
Draft. Not yet shared with the customer. Prepared 22 Jun 2026 by Tom Ashdown, Account Executive, BB-Demo.
Purpose
This proposal sets out how BB-Demo would renew Kenmure Business Telecom on the Enterprise tier when the current term ends on 27 Aug 2026. Kenmure has been a customer since 28 Aug 2025.
Where the account stands
- Tier: Enterprise.
- Contracted annual recurring revenue today: £104k.
- Licensed users: 150.
- Invoices: none overdue.
- Support: two tickets in the last thirty days, both high priority.
- Usage: active users are slightly down on the prior quarter, after a much stronger period earlier in the year.
The usage dip is small, but together with two high-priority tickets it means we should not treat this renewal as a formality. The account is healthy on payment, and the aim is to keep it that way.
Proposed renewal
| Item | Proposal |
|---|---|
| Tier | Enterprise |
| Deal type | Renewal |
| Annual price | £125k |
| Licensed users | 150 |
| Billing | Annual, in advance, 30-day terms |
Read the whole document (2,535 characters)
The annual price of £125k is the Enterprise price under the current price book. Any first-term discount ends at renewal, so the move from the current contracted figure of £104k reflects that as well as the price book. Final figures are to be confirmed before anything goes to Kenmure.
What Kenmure gets
- Company-wide use of the brain across account management, provisioning and the service desk.
- Single sign-on and user provisioning through SSO and SCIM.
- An executive sponsor on the BB-Demo side.
- Enterprise service levels for availability, first response and nightly data freshness, with service credits for both availability and freshness.
Open points
- Confirm the two high-priority tickets are closed and that Kenmure is happy with how they were handled. Marcus Bell to check.
- Understand the dip in active users: which team has slowed, and why.
- Agree a value case built from Kenmure's own measures before the price conversation.
- Decide whether Premium support and the Sandbox should be offered as part of the renewal.
- Confirm the price with finance before it is quoted.
Next steps
- Tom Ashdown and Marcus Bell to compare notes on the tickets and the usage dip this week.
- Get something in the diary with the Kenmure sponsor to talk through the renewal.
- Tom Ashdown to turn this draft into a final proposal once the open points are settled, well ahead of 27 Aug 2026.
No drama, but worth getting right.
Unusual terms
Current to 9 Oct 26- Increase from £104,500 contracted figure to £125,000
- First-term discount ends at renewal