Harcastle Environmental - Order Form (signed)
Documentexecuted Harcastle Environmental · order_form · executed · 2025-03-28
Executed order form signed on 28 Mar 2025 for the Growth tier: subscription £40k net per year after a 10% first-term discount, plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 11 Apr 2025 to 10 Apr 2026.
What it says
What this says
Current to 13 Oct 26Executed order form signed on 28 Mar 2025 for the Growth tier: subscription £40k net per year after a 10% first-term discount, plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 11 Apr 2025 to 10 Apr 2026.
What it is: the executed order form under the BB-Demo Master Services Agreement. It states it is "the single source of contracted price and terms" and supersedes earlier proposals and drafts in the same folder.
Commits: the subscription is billed annually in advance at £40k net, with a £12k implementation fee invoiced once. Payment is thirty days from invoice, and the total contract value is £52k including the one-off fee.
Unusual: the 10% discount applies "for the first term only", so renewal is at the list price then in force for Growth. Service credits are "Availability only", so late data is not a breach.
Not settled: the stated end date of 10 Apr 2026 is before the as-of date, and the text does not say whether it was renewed. The customer signatory is named only as "Authorised signatory", so the individual is not identified.
As found in this document
Current to 9 Oct 26- Date end10 Apr 2026Source: object_read:doc_152_007
- Date signed28 Mar 2025Source: object_read:doc_152_007
- Date start11 Apr 2025Source: object_read:doc_152_007
- Price£39,600Source: object_read:doc_152_007
- Availability99.5%Source: object_read:doc_152_007
- P1 first response1 business hourSource: object_read:doc_152_007
- Data refreshNightly refresh completes by 07:00 customer local time on business daysNightly refresh completes by 07:00 customer local time on business days · Source: object_read:doc_152_007
- Service credit10% of one month's fee for each month in which the availability commitment is missed10% of one month's fee for each month in which the availability commitment is missed · Source: object_read:doc_152_007
- Credit basisAvailability onlySource: object_read:doc_152_007
- Annual recurring subscription, net£39,600Source: object_read:doc_152_007
- One-off implementation fee, net£12,000Source: object_read:doc_152_007
- Total contract value£51,600Source: object_read:doc_152_007
- Billing frequencyannual, in advance, for the subscription lineannual, in advance, for the subscription line · Source: object_read:doc_152_007
- Payment termsthirty days from the date of invoice, which is 30 daysthirty days from the date of invoice, which is 30 days · Source: object_read:doc_152_007
- Price fixityPrices in this order form are fixed for the term stated above.Prices in this order form are fixed for the term stated above. · Source: object_read:doc_152_007
The document
Body
Harcastle Environmental - Order Form (signed)
Status: Executed. This order form was signed on 28 Mar 2025 and is the contracted record of price and terms for the subscription and implementation described below.
Parties
| Supplier | BB-Demo, London |
| Customer | Harcastle Environmental, Wakefield |
| Customer industry | Waste management |
| BB-Demo account owner | Lewis Kerr, Account Executive |
| BB-Demo customer success manager | Marcus Bell |
This order form is placed under the BB-Demo Master Services Agreement between the parties. Where this order form and the Master Services Agreement differ on price, service levels or term, this order form applies.
Purpose
Harcastle Environmental is subscribing to the company brain at the Growth tier so that its account managers can see each customer's collections, missed-collection tickets, calls and invoices together in one place. The brain is built and run inside Harcastle Environmental's own Snowflake account.
Order lines
Read the whole document (4,390 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain, Growth tier (annual subscription) | 1 | £44k | 10% | £40k | Recurring |
| IMP-GROWTH | Implementation, Growth tier (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
Summary of charges
| Item | Amount |
|---|---|
| Annual recurring subscription, net | £40k |
| One-off implementation fee, net | £12k |
| Total contract value | £52k |
The total contract value includes the one-off implementation fee. Only the subscription line, £40k, recurs each year.
The discount of 10% applies to the subscription line for the first term only. At renewal the subscription is priced at the list price then in force for the Growth tier, unless the parties agree otherwise in writing.
Term
| Start date | 11 Apr 2025 |
| End date | 10 Apr 2026 |
| Renewal | Subject to the renewal notice process set out in the Master Services Agreement. BB-Demo's customer success manager will open the renewal conversation ahead of the end date. |
Billing and payment
- Billing frequency: annual, in advance, for the subscription line.
- Implementation fee: invoiced once, as a fixed fee.
- Payment terms: thirty days from the date of invoice, which is 30 days.
- Currency: pounds sterling. VAT is added at the prevailing rate and shown separately on each invoice.
Scope of the Growth tier
The Growth tier covers several teams and includes pages, chat and search across the connected systems, the dashboards builder and quarterly business reviews with the customer success manager. The Growth user allowance and the Growth connector allowance apply as set out in the BB-Demo price book in force at signing. Additional users or connectors can be added by a separate order form.
The implementation covers set-up of the brain in the customer's Snowflake account, connection of the agreed systems up to the connector limit stated in the order line above, and hand-over to the customer's team.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Data refresh | Nightly refresh completes by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
| Credit basis | Availability only |
Service credits under this order form are given for availability. A brain that is available but answering on data that is late is not a breach of the availability commitment, and no credit is due on that basis under the Growth tier.
General
- Prices in this order form are fixed for the term stated above.
- This order form is the single source of contracted price and terms for this subscription. Earlier proposals, quotes and drafts held in the same folder are superseded from the signing date.
- Neither party may change a line, price or service level except in a written variation signed by both parties.
Signatures
Signed for and on behalf of BB-Demo
| Name | Lewis Kerr |
| Title | Account Executive |
| Date | 28 Mar 2025 |
Signed for and on behalf of Harcastle Environmental
| Title | Authorised signatory |
| Date | 28 Mar 2025 |
Unusual terms
Current to 9 Oct 26- 10% discount on subscription, first term only
- Renewal priced at the list price then in force for Growth
- Service credit for availability only, not freshness