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Sjöviken Försäkring - Security Questionnaire

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Sjöviken Försäkring · security questionnaire · final · 30 Sep 2026

Final security questionnaire answered by Theo Gallagher on 30 Sep 2026. It covers EU residency, SSO, DPA, 24-hour breach notice and Growth support. It states no price, availability figure or P1 response time.

What it says

What this says

As at Fri 9 Oct 2026

Final security questionnaire answered by Theo Gallagher on 30 Sep 2026. It covers EU residency, SSO, DPA, 24-hour breach notice and Growth support. It states no price, availability figure or P1 response time.

What it is: a customer-facing security questionnaire for Sjöviken Försäkring, prepared by Theo Gallagher, Solutions Engineer, and marked Final on 30 Sep 2026. It is an answer sheet, not a contract.

Commits: breach handling is stated as "We notify customers within 24 hours of discovery." It also says "We sign a DPA covering data processing for GDPR compliance." Data stays in the customer's own Snowflake account with no BG-Demo copy.

Unusual: dedicated EU residency is described as an add-on, hosted in Frankfurt or Stockholm. The SSO answer says "SSO is included in Enterprise" and, for Growth, that SAML is supported with options discussed during implementation, so SSO on Growth is not settled.

Not settled: the document names no price, order form, availability level, P1 response time or signature. It does not show which tier the customer has bought or whether the EU residency add-on is taken up.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

As found in this document

As at Fri 9 Oct 2026

Breach notificationWe notify customers within 24 hours of discovery.
Data processing agreementWe sign a DPA covering data processing for GDPR compliance.
Growth supportQuarterly QBRs with the CSM, email support, and access to knowledge resources.

The document

Body

Sjöviken Försäkring - Security Questionnaire

Data Location and Residency

Question	Answer
Where is our data stored?	Your data sits in your own Snowflake account, in EU cloud infrastructure. We have no copy.
Can we choose the region?	Yes. We support dedicated EU data residency as an add-on; this is typically hosted in Frankfurt or Stockholm depending on your preference.
How is data at rest protected?	Snowflake provides encryption at rest by default. You control the encryption keys in your own account.

Access and Authentication

Question	Answer
Who can access our data?	Only your authorised administrators and users, authenticated through your own systems. We can integrate with your identity provider.
Do you support SSO?	SSO is included in Enterprise. For Growth, we support SAML and can discuss options during implementation.
Can you audit who accessed what?	Yes. All access is logged in Snowflake's audit trail, which you own and control.

Compliance and Standards

Read the whole document (2,222 characters)

Question	Answer
What standards do you comply with?	We follow ISO 27001 practices internally. Your data remains your responsibility under GDPR and local regulations.
Do you undergo regular security reviews?	Yes. We complete control questionnaires and third-party reviews as needed by customers.
Is a Business Associate or Data Processing Agreement required?	Yes. We sign a DPA covering data processing for GDPR compliance. We can also arrange a BAA for US customers if needed.

Incident Response

Question	Answer
What happens if there is a breach?	We notify customers within 24 hours of discovery. You will contact your regulator; we will co-operate fully.
Do you have an incident response plan?	Yes, documented and tested. We maintain blameless incident reviews.

Support

Question	Answer
What support does Growth include?	Quarterly QBRs with the CSM, email support, and access to knowledge resources. Premium support (named engineer, 07:00-20:00 UK) is available as an add-on.

Status: Final

Prepared by: Theo Gallagher, Solutions Engineer, BG-Demo Date: 30 Sep 2026

Documentsmade from

Unusual terms

As at Fri 9 Oct 2026

Dedicated EU residency as an add-on
SSO on Growth by SAML, options to be discussed
Premium support available as an add-on

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.