Fothergill Brice - Security Questionnaire
Documentfinal Fothergill Brice · security_questionnaire · final · 2026-09-14
Completed security questionnaire dated 14 Sep 2026, answered by Theo Gallagher. It states nightly refresh "by 07:00 UK time on business days" and first response to critical issues "within one business hour". It states no availability percentage or price.
What it says
What this says
Current to 12 Oct 26Completed security questionnaire dated 14 Sep 2026, answered by Theo Gallagher. It states nightly refresh "by 07:00 UK time on business days" and first response to critical issues "within one business hour". It states no availability percentage or price.
What it is: a customer-facing security questionnaire, marked Final and dated 14 Sep 2026, completed by Theo Gallagher, Solutions Engineer. It explains data location, encryption, access, deletion, service commitments and compliance support.
Commits: "We commit to data refresh nightly by 07:00 UK time on business days." It also commits to first response to critical support issues "within one business hour".
Unusual: the refresh wording says UK time, where the standard terms say customer local time. The availability answer gives no percentage, only that BB-Demo will "maintain service availability".
Not settled: it does not name a tier, a price, a contract or service credits. It is not an order form, so it does not override executed paper. A detailed security review is offered, not done.
As found in this document
Current to 9 Oct 26- Data refreshnightly by 07:00 UK time on business daysnightly by 07:00 UK time on business days · Source: object_read:doc_105_001
- Critical support first responsewithin one business hourSource: object_read:doc_105_001
- Service availabilityWe maintain service availabilitySource: object_read:doc_105_001
- Data deletionWhen your contract ends, we remove the brain from your account.When your contract ends, we remove the brain from your account. · Source: object_read:doc_105_001
The document
Body
Fothergill Brice - Security Questionnaire
Status: Final Dated: 14 Sep 2026 Completed by: Theo Gallagher, Solutions Engineer
Security controls
| Question | Answer |
|---|---|
| Where does BB-Demo store customer data? | Your data lives in your own Snowflake account. The company brain runs as a metadata layer inside your account; we do not host or access data externally. |
| What encryption is used? | Data is encrypted in transit and at rest by Snowflake per your account settings. |
| Who can access the brain? | User access is controlled by your own Snowflake roles and authentication. Admin access at Fothergill Brice governs who can query the brain. |
| What is your data deletion policy? | When your contract ends, we remove the brain from your account. Your data remains in Snowflake under your control. |
| What are your service commitments? | We commit to data refresh nightly by 07:00 UK time on business days. We maintain service availability and provide first response to critical support issues within one business hour. |
| What compliance support do you provide? | We provide documentation of our architecture and controls. If your organisation requires a detai |
Read the whole document (1,383 characters)
led security review, we can support that process with our team. |
Next step
Please share these answers with your compliance team. Let us know if you have questions.
Thanks, Theo
Unusual terms
Current to 9 Oct 26- Refresh deadline stated in UK time
- No availability percentage stated