Cairnlea Homes - Proposal
Documentfinal Cairnlea Homes: documents · proposal · final · 2025-01-16
Proposal of 16 Jan 2025 for the Growth tier: £50,000 annual subscription payable in advance, £62,000 total contract value with implementation. Quotes 99.5% availability and a P1 response of 1 business hour. It is a proposal, not an executed order form.
What it says
What this says
Current to 11 Oct 26Proposal of 16 Jan 2025 for the Growth tier: £50,000 annual subscription payable in advance, £62,000 total contract value with implementation. Quotes 99.5% availability and a P1 response of 1 business hour. It is a proposal, not an executed order form.
What it is: a proposal from BB-Demo, authored by Tom Ashdown (Account Executive), for the Growth tier with 40 users and 8 connectors. It asks for approval before an order form is sent under the Master Service Agreement.
Commits: "Your annual subscription on the Growth tier is £50,000, payable in advance." Service levels are 99.5% availability, P1 response of 1 business hour and data refresh complete by 07:00 UK time each business day.
Unusual: the £50,000 sits above the v1 Growth list of £44,000 in force on 16 Jan 2025, and equals the later v2 Growth list. The text gives no discount or reason.
Not settled: it names no customer signatory and no signing date. It does not show what the executed order form says, so contracted price and terms must be taken from that, not from this proposal.
As found in this document
Current to 9 Oct 26- Price£50,000Source: object_read:doc_038_003
- Annual subscription, Growth tier£50,000, payable in advanceSource: object_read:doc_038_003
- Total contract value£62,000, combined with implementation and onboarding£62,000, combined with implementation and onboarding · Source: object_read:doc_038_003
- Availability99.5%Source: object_read:doc_038_003
- P1 response time1 business hourSource: object_read:doc_038_003
- Data refreshcomplete by 07:00 UK time each business daycomplete by 07:00 UK time each business day · Source: object_read:doc_038_003
- Implementationruns for 8 weeks, begins 30 days after order form execution, go-live targeted for week 8runs for 8 weeks, begins 30 days after order form execution, go-live targeted for week 8 · Source: object_read:doc_038_003
- Renewal invoicessent 30 days before each anniversarysent 30 days before each anniversary · Source: object_read:doc_038_003
The document
Body
Cairnlea Homes, Proposal
16 January 2025
Context
Cairnlea Homes has evaluated BB-Demo to support your customer-care operations after property completion. Your demonstration showed clear demand for faster consolidation of customer interaction history across CRM, helpdesk, email and call systems.
This proposal sets out the full implementation of BB-Demo on the Growth tier, enabling your care team to serve customers more effectively.
Scope
BB-Demo Growth tier includes:
- Up to 40 users across your teams
- 8 connectors to your systems (CRM, helpdesk, email, call recordings, service logs and others)
- Pages, chat, search and dashboards builder
- Quarterly business reviews
- Data refresh each night on business days
- Availability of 99.5%
Implementation runs for 8 weeks. Your IT and care teams will work alongside ours to design connectors, build the data model and train users.
Pricing
Your annual subscription on the Growth tier is £50,000, payable in advance. Combined with implementation and onboarding, the total contract value is £62,000. Renewal invoices will be sent 30 days before each anniversary.
Service levels
Read the whole document (1,613 characters)
- Availability: 99.5%
- P1 response time: 1 business hour
- Data refresh: complete by 07:00 UK time each business day
Implementation timeline
Implementation begins 30 days after order form execution, with go-live targeted for week 8.
Next steps
On your approval, we will send an order form for execution under our Master Service Agreement. Implementation will commence 30 days after signature.
We look forward to bringing the brain to Cairnlea.
Unusual terms
Current to 9 Oct 26- Subscription price above the v1 Growth list
- Implementation starts 30 days after order form execution