Leiekant Accountants / BB-Demo – Negotiation
Callcompleted
Leiekant Accountants · 2026-02-04 14:15
On the 4 Feb 2026 negotiation call, Matteo Ricci proposed Starter at £22k subscription and £6,000 implementation. Bart De Smet was broadly in favour but needs his finance director. Katrien Wouters wants the SLA terms first.
What was said
What this says
Current to 14 Oct 26On the 4 Feb 2026 negotiation call, Matteo Ricci proposed Starter at £22k subscription and £6,000 implementation. Bart De Smet was broadly in favour but needs his finance director. Katrien Wouters wants the SLA terms first.
What happened: Matteo set out Starter with fifteen users, a four-week implementation and a promise of paperwork by Friday. Owen Tallis summarised the offer and asked Bart for agreement.
Customer view: Bart said it works but wants to check with his finance director. Katrien asked what the SLA is and whether there are further fees.
Commercial: The call states Starter at £22k a year, matching the v2 list, plus £6,000 implementation. The evidence does not show an executed order form, so this remains a proposal.
Watch: Matteo mentioned quarterly check-ins, core dashboards and monthly invoicing, which go beyond the standard Starter offer of six-monthly check-ins, pages, chat and search, and annual billing in advance. These must be reconciled in the order form before signature.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Matteo Ricci to send the order form and MSA with clear SLA and support terms by end of business Friday.
- Matteo Ricci to confirm which check-in cadence and dashboard scope the Starter order form will state.
- Bart De Smet to confirm with his finance director before signing.
Risks
Current to 9 Oct 26- Quarterly check-ins, core dashboards and monthly invoicing were mentioned, which exceed standard Starter terms.
- Sign-off still depends on Bart's finance director and on Katrien's review of SLA terms.
- The evidence does not show an executed order form, so the deal is open.
Opportunities
Current to 9 Oct 26- Katrien's SLA question is a chance to set out Starter service levels clearly and close.
- A clean order form under the v2 list price secures the full price from the first term.
Transcript
Matteo Ricci NoneRight, good afternoon. Can everyone hear me? Bart, Els, Katrien, thank you for taking the time.
Bart De Smet NoneYes, all fine. I'm excited to hear more about this.- Matteo Ricci NoneBrilliant. We've spent the last few weeks understanding your team and how you work with clients. Today I want to walk through what we'd propose on scope and investment, so we're all clear before moving to paperwork.
Els Van Damme NoneYes, we're keen. What are you thinking?- Matteo Ricci NoneExcellent. The brain for Leiekant would be Starter tier: fifteen licensed users, core dashboards and search, quarterly check-ins with your success manager. Investment is twenty-two thousand annual subscription and six thousand implementation. That's twenty-eight thousand all-in for year one.
Katrien Wouters NoneDoes that include everything? Or are there additional fees?- Matteo Ricci NoneEverything. No surprises. Twenty-eight is the lot for year one. Year two onwards, twenty-two thousand annually. You'd invoice monthly or all upfront, whatever works for your accounting.
- Bart De Smet NoneWhat's the implementation window?
- Matteo Ricci NoneFour weeks. We'll have your brain live by early March. That brings in your Salesforce data: all your client records, fees and service hours, and your email archive so every client query is searchable in one place.
- Els Van Damme NoneWho do we work with day-to-day?
- Matteo Ricci NoneLaura Penhaligon, our implementation consultant, owns the technical side for four weeks. Then Amara Obi, your customer success manager, takes over from go-live. Amara is your point of contact for questions plus the quarterly check-in calls.
Owen Tallis NoneMatteo, where are we on timeline to close?- Matteo Ricci NoneIf Bart and Els are comfortable with what I've described, we'd aim to have the order form and MSA to you by end of this week. If you can turn that around by Friday, we'd kick off implementation at the start of the following week.
- Katrien Wouters NoneI'd want to see the terms around support and uptime before we sign. What's your SLA?
- Matteo Ricci NoneOf course. Starter tier has a strong uptime guarantee and four business hours first response on support tickets. I'll include all the SLA details in the documentation.
- Owen Tallis NoneSo: twenty-eight thousand all-in for year one, four-week implementation starting early March, fifteen users, quarterly check-ins. Bart, does that work?
- Bart De Smet NoneIt does. Let me touch base with my finance director, but I think we're good.
- Matteo Ricci NonePerfect. I'll get the paperwork prepared and you'll have it by end of business Friday. Katrien, I'll make sure the SLA and support terms are crystal clear.
- Matteo Ricci NoneBrilliant. Thank you all. Speak soon.