Kingdon Diagnostics / BG-Demo – QBR
Callcompleted
Kingdon Diagnostics · 20 Nov 2025 12:15
On the 20 Nov 2025 QBR, Graeme Charlton, the CFO, was pleased with adoption and asked for the Growth renewal to be sent as it stands. Contracted and invoiced both read £51k a year. Usage is up but sits well inside forty licences.
What was said
What this says
As at Fri 9 Oct 2026On the 20 Nov 2025 QBR, Graeme Charlton, the CFO, was pleased with adoption and asked for the Growth renewal to be sent as it stands. Contracted and invoiced both read £51k a year. Usage is up but sits well inside forty licences.
What happened: Marcus Bell reviewed usage, one quiet ticket and connectors on the 20 Nov 2025 QBR. Lewis Kerr then confirmed the contract ends on 5 Jan 2026 with renewal on 6 Jan 2026.
Customer view: Graeme asked what the return is and was satisfied by Ryan Heslop's example of a morning-long spreadsheet job now answered in the brain. He said he is pleased with where this has got to.
Commercial: Contracted and invoiced agree at £51k a year, so there is nothing to untangle. Lewis is not suggesting more than the current Growth tier and forty users.
Watch: Active users are a bit over eight against forty licensed, so value rests on questions asked, not seats. Ryan floated a new source early next year, which needs a check against the Growth connector limit. The evidence does not show the renewal outcome.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Lewis Kerr sends the renewal paperwork, co-termed to the renewal, showing the VAT position.
- Marcus Bell sends the usage summary and a note on the QBR.
- Graeme Charlton reviews the renewal with Kirsty before the end of the year.
Risks
As at Fri 9 Oct 2026- Active users are a bit over eight against forty licensed, so the CFO's repeated question about return still needs an answer at each renewal.
Opportunities
As at Fri 9 Oct 2026- Ryan Heslop is considering another data source early next year, which would deepen use if it fits the Growth connector limit.
Transcript
Marcus BellHello, hello. Afternoon, all. Can you hear me?
Ryan HeslopAfternoon. Yes, I can. Graeme's just getting a coffee, I think.
Graeme CharltonHere, here. Sorry. Afternoon, Marcus. Lewis.
Lewis KerrAfternoon, Graeme. Afternoon, Ryan. Nice of the weather to make it grim on a Thursday.- Graeme CharltonIt's been like that since Monday. Right, what's changed? Anything I should know about?
- Marcus BellGood news, mostly. I'll share my screen and say what I want to cover: usage this quarter, the one ticket we had, connectors, and then Lewis has a word on the renewal. Is that okay?
- Graeme CharltonFine. Go ahead.
- Marcus BellSo I've pulled the numbers. Active users over the last month average a bit over eight. Compared with the previous quarter that's up by about a third, which is a decent jump from where you were.
- Graeme CharltonAnd that's against forty licensed.
- Marcus BellYes, forty licensed on Growth. So there's still plenty of room. But the people using it are using it properly. Questions asked are up too, and it's not one person doing it all, it's spread over the contract managers and Ryan.
- Ryan HeslopThat'll be partly me, I'll admit. I've been showing a couple of the contract managers how to ask about turnaround by trust. Once they see the referral numbers sitting next to the invoices they tend to stay.
- Graeme CharltonWhat are they asking, in practice?
- Ryan HeslopMostly which trust is behind on reporting turnaround, and whether what we've invoiced lines up with what was referred. Before, that was a spreadsheet job that took most of a morning.
- Graeme CharltonThat's the answer I wanted. What's the return, as I keep saying. A morning saved a month for each contract manager isn't nothing.
- Marcus BellExactly. And on the support side it's been quiet. One ticket in the last month, nothing high priority, and it was closed within the response times for Growth.
- Ryan HeslopYeah, that was a small one. No complaints from me at all.
- Marcus BellConnectors are all loading and the nightly refresh has been landing before the working day starts, so the data's fresh when people sit down. Ryan, anything on your side you want to flag?
- Ryan HeslopOnly that we're thinking of bringing another source in at some point, maybe early next year. Nothing decided. I'd want to check it with you before we did anything.
- Marcus BellHappy to jump on a call whenever you're ready. We can check it fits within the connector limit on Growth.
- Graeme CharltonGood. Lewis, the renewal. Where are we?
- Lewis KerrYour contract ends on 5 Jan 2026 and the renewal date is 6 Jan 2026. What's contracted and what's been invoiced are the same, £50,800 a year, so there's nothing to untangle. I'll send the renewal paperwork, co-termed to your renewal, and it'll show the VAT position clearly.
- Graeme CharltonIs that the same product, same forty users?
- Lewis KerrSame tier, same forty users, as it stands. If you want to change anything, tell me and I'll quote it properly rather than from memory. Given the usage, I'm not suggesting you need more.
- Graeme CharltonGood. Let's keep it simple. Send it, and I'll look at it with Kirsty before the end of the year. I'm pleased with where this has got to, to be fair.
- Ryan HeslopThanks, Graeme. I'll keep encouraging people to use it.
- Marcus BellBrilliant. I'll send the usage summary and a short note on what we covered today. Thanks, everyone.
- Lewis KerrAnd I'll send that over today. Speak soon.
- Graeme CharltonThank you. Bye.