Brenneck Pay / BB-Demo – Proposal
Callcompleted
Brenneck Pay: documents · 2026-06-25 15:30
On 25 Jun 2026 Matteo Ricci put the Growth to Enterprise proposal to Katrin Vogelsang and COO Matthias Ebner. Matthias called cost secondary and asked whether the arrangement can be defended to BaFin.
What was said
What this says
Current to 11 Oct 26On 25 Jun 2026 Matteo Ricci put the Growth to Enterprise proposal to Katrin Vogelsang and COO Matthias Ebner. Matthias called cost secondary and asked whether the arrangement can be defended to BaFin.
What happened: Matteo Ricci presented the move from Growth to Enterprise to Katrin Vogelsang and Matthias Ebner, the Chief Operating Officer. Matthias framed the decision as whether the proposal goes forward to information security and procurement.
Customer view: Matthias wants governance, an exit plan and predictable cost in writing. Katrin values the Sandbox for the new dispute system and the freshness credits that only Enterprise carries.
Commercial: The £125k is the deal total including one-off implementation, not an annual price. The annual split was not given, and the current Growth fee is £50k a year.
Watch: The close of 28 Aug 2026 was a plan, and the evidence does not show what happened since. Matthias will not sign before information security and procurement confirm.
Themes
Current to 9 Oct 26Theme
Enterprise upgrade governance
Importance
upsell
Sentiment
mixed
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Matteo Ricci to send one email with the exit section, the sponsor and service credit clause, the deal split and the security questionnaire by the end of the week after the call.
- Katrin Vogelsang to name the security contact and list the extra teams expected to join.
- Matthias Ebner to decide whether the proposal proceeds to procurement once the documents are in writing.
Risks
Current to 9 Oct 26- Matthias will not sign until information security and procurement have both confirmed, so the close date can move.
- The annual subscription figure and the treatment of the existing term were not given, and Matthias requires predictable cost.
- BB-Demo must document exit and executive sponsor terms precisely enough for the customer's regulatory outsourcing register.
Opportunities
Current to 9 Oct 26- Enterprise adds SSO and SCIM, an executive sponsor, Premium support and the Sandbox, which answer the customer's stated concerns.
- Compliance and the payments operations desk want access, and Enterprise allowances would absorb them.
Transcript
Matteo Ricci NoneGood afternoon, Katrin. Can you hear me all right? I think my microphone was on the wrong setting a moment ago.
Katrin Vogelsang NoneGood afternoon, Matteo. Yes, you are clear. I have just sent the agenda in the chat, so you have it in writing.- Matteo Ricci NonePerfect, thank you. I see it. Four points: where we are today, what the Enterprise proposal covers, governance and the supplier register, and next steps. Very clean.
- Katrin Vogelsang NoneTo be precise, I also added a fifth point at the bottom, the question of timing, because Matthias will want to talk about that. He should be joining now. Ah, here he is.
Matthias Ebner NoneGood afternoon both. Apologies, the previous meeting ran over. Am I right that today we are here to decide whether the proposal goes forward to information security and procurement?- Matteo Ricci NoneGood afternoon, Matthias, and no apology needed. Yes, that is the decision as I understand it. Today I would like us to agree whether the scope is right, so that the paperwork can start. I would rather you heard everything from me directly than discovered it later in a document.
- Matthias Ebner NoneGood. Please proceed.
- Matteo Ricci NoneLet me start with where you are. You joined on Tuesday 3 February 2026 on Growth, with forty licensed users, and the data kept in an EU region. The contract runs to 2 Feb 2027, and the annual value is £50,000. That is the baseline, and I am keeping it separate from the proposal so nobody confuses the two.
- Katrin Vogelsang NoneUnderstood. And the usage, Matteo? What is the source for what you are about to say? I do not want to repeat it to the auditors without knowing where it comes from.
- Matteo Ricci NoneFair. It comes from the usage figures the brain itself records for your account, the same ones your admins can see. Active users are around a dozen on an average day over the last month, and that is more than double the previous quarter. Questions asked are rising with it.
- Katrin Vogelsang NoneYes, that matches what I see. The account managers started it, and then merchant risk joined once they saw the merchant view. Before that, risk was working from exports. Now the two teams look at the same page for the same merchant.
- Matteo Ricci NoneThat is exactly the pattern we hoped for. And it is the reason for the proposal. You have two teams, and you have told us there are more who want it. Compliance, and I think the payments operations desk.
- Katrin Vogelsang NoneCorrect. Compliance has asked twice. And the second point, which is more serious for Matthias, is that the regulator reviews our outsourcing register, so everything that touches merchant data has to be documented properly.
- Matthias Ebner NoneLet me say it plainly. The cost is secondary. My question is whether the supplier arrangement is something I can defend in front of BaFin. How is this governed?
- Matteo Ricci NoneA good question, and the right one to put first. Let me answer it in two parts. First, architecture. The brain runs inside your own Snowflake account, so your merchant data does not leave an environment you already control. We operate the layer; we do not hold a separate copy.
- Matthias Ebner NoneAnd the second part?
- Matteo Ricci NoneThe second is contractual. On Enterprise there is a security review that we support, and an executive sponsor on our side who is accountable to you by name. That person is the escalation route you can write into the register. Let me confirm the exact wording of that in writing, because I do not want to paraphrase a contract clause from memory.
- Matthias Ebner NonePlease send it in writing. And what is the exit plan? If we end the arrangement, what happens to the data and to the work built on it?
- Matteo Ricci NoneRight. Because it all sits in your Snowflake account, the data remains yours and stays where it is. What would end is our layer on top of it, the pages, the search, the dashboards definitions. I will ask our team to document precisely what is exportable and in what format, and I will put that in the same note.
- Katrin Vogelsang NoneMatteo, I would like that as a section of its own. Exit, with a source for each statement. The auditors like a list, and a list needs sources.
- Matteo Ricci NoneUnderstood. A separate section, each statement tied to the contract or the product documentation. Agreed.
- Katrin Vogelsang NoneGood. Let us agree the next step on that when we reach the end. Please continue with the scope.
- Matteo Ricci NoneSure. So the proposal is to move you from Growth to Enterprise. What that changes in practice is this. Single sign-on and SCIM, so that people are provisioned and removed through your identity system and not by hand. The executive sponsor I mentioned. Premium support, with a named engineer. And the Sandbox, where you can test a new connector or a change without touching the live brain.
- Katrin Vogelsang NoneThe Sandbox is interesting. We have been nervous about connecting the new dispute system, because if something breaks we have no way to see it before the merchants do.
- Matteo Ricci NoneThat is precisely the use. You would load it there first, check the records, and only then promote it. Also, Enterprise has a higher allowance for users and connectors, well beyond the forty you have now, so adding compliance and the operations desk would not push you over a limit.
- Matthias Ebner NoneNow the figure. What is the number we would be signing?
- Matteo Ricci NoneThe total deal value in the proposal is £125,000. I want to be careful with how I say that. It is the value of the whole deal, including the one-off implementation. It is not an annual price, and I would not like you to write it into a budget line as one.
- Matthias Ebner NoneThank you. That distinction matters to me. So the annual figure going forward is what?
- Matteo Ricci NoneThat is the part I want to confirm in writing, rather than give you a number from memory that I then have to correct. What I can say today is the deal total, and what you pay now, £50,000 a year on Growth. I will send the split between the implementation and the annual subscription, with how your existing term is treated.
- Matthias Ebner NonePlease do. Predictable cost is the requirement. I do not wish to find a surprise in the second year.
- Matteo Ricci NoneUnderstood, and you will not. Everything will be in the order form, because that is the document that decides price and terms. If there is a difference between a draft and the signed copy, the signed copy wins, and I will tell you if anything moves.
- Katrin Vogelsang NoneOne question from the operational side. The support. At the moment we had one high priority ticket in the last month, and a second ticket. The response was fine. What would Premium support change?
- Matteo Ricci NoneMostly two things. The first response commitment is faster on Enterprise, and it comes with a named engineer who knows your set-up, so you are not explaining the merchant model to someone new each time. And the coverage hours are longer, which I think matters to your early shift.
- Katrin Vogelsang NoneYes, the settlement reports run early. To be precise, if something is wrong at the start of the morning, we need to know before the account managers open their pages.
- Matteo Ricci NoneThen I think the freshness point is also relevant for you. On Enterprise the nightly refresh and data freshness are covered by service credits, not only availability. On Growth, only availability is. I would rather you knew that difference now.
- Katrin Vogelsang NoneThat is helpful. That is a difference I can explain to the risk committee. Write it down for me, please, with the clause.
- Matteo Ricci NoneI will. Clause, source, and the tier it belongs to.
- Matthias Ebner NoneTiming. Katrin has an item on the agenda for it. What is the sequence, and when would we be live?
- Matteo Ricci NoneHere I have to be careful, because I will not give you a go-live date that engineering has not agreed. What I can give you is the commercial sequence. The proposal is open, and we are working towards an expected close on Friday 28 August 2026. That is our plan, and it depends on your information security and procurement steps.
- Matthias Ebner NoneIt is a plan, not a commitment.
- Matteo Ricci NoneExactly that, Matthias. A plan. If your security review takes longer, the date moves, and I will say so as soon as I know.
- Katrin Vogelsang NoneOur security team will need the questionnaire in good time. Can they have it this week, so that they are not starting from nothing?
- Matteo Ricci NoneYes. I will send it today, with the contact for our security review support. And could you give me the name of the person on your side who will own it? I would like a person, not a mailbox.
- Matthias Ebner NoneKatrin will coordinate, and information security will answer. Procurement will join once the questionnaire is complete. I will not sign before both have confirmed.
- Matteo Ricci NoneWhich is how it should be. I would not ask for anything different.
- Katrin Vogelsang NoneLet us agree the next steps, so that I can write the minutes. Matteo, you send three things: the section on exit with sources, the clause on the executive sponsor and the service credits, and the split of the deal total between implementation and the annual part.
- Matteo Ricci NoneYes. Plus the security questionnaire. Four things, and I will send them in one email so that nothing is scattered. Shall we say by the end of next week?
- Katrin Vogelsang NoneNext week is acceptable. I will note it, and I will note it again if it is late. I am joking, Matteo, mostly.
- Matteo Ricci NoneI will take it as a fair warning. And from your side, the name for the security contact, and the list of the extra teams you expect to add, so that the proposal fits them.
- Matthias Ebner NoneAgreed. Once I have the documents in writing, I will decide whether it proceeds to procurement. Thank you both.
- Matteo Ricci NoneThank you, Matthias, thank you, Katrin. Speak soon, and have a good rest of the afternoon.
- Katrin Vogelsang NoneThank you, Matteo. Goodbye to you both.
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