What was said
What this says
Current to 11 Oct 26Matteo Ricci took Fiona Gledhill, Chief Operating Officer, through the Growth proposal on 1 Oct 2026. She called it reasonable and will review. Access control inside Growth was promised in the order form with pricing left open.
What happened: Matteo set out Growth at sixty-two thousand pounds all-in for year one, then £50,000 a year at renewal, invoiced upfront. Fiona asked about users, security, delays and contract form.
Customer view: Fiona's questions were practical, covering Snowflake data ownership and what happens if BB-Demo fails. She ended with a measured response and said they would review.
Commercial: Matteo said access control would be built within the implementation and noted in the order form. Pricing stays unchanged only if it is straightforward.
Watch: The eight-week commitment points to a mid-November go-live if signed that week. Signature depends on the IT security review and a two-week window.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Matteo Ricci to send the MSA, order form and security questionnaire that week.
- Fiona Gledhill and the IT team to review within about two weeks and respond.
Risks
Current to 9 Oct 26- Access control is promised in the order form on Growth, and the price holds only if the work is straightforward.
- The mid-November go-live commitment is exposed if the security review or customer access is slow.
- The evidence does not show whether the proposal has been signed or what the review found.
Opportunities
Current to 9 Oct 26- Additional blocks of ten users are available as an add-on if Strathcorran Renewables grows beyond forty.
- If access control proves complex, Enterprise tier is the natural alternative to discuss.
Transcript
- Matteo Ricci NoneFiona, thanks for joining. Ed's seen the brain in action, and I want to walk through the proposal with you both.
- Fiona Gledhill NoneRight, Ed's been quite positive. Walk me through the financial side.
- Matteo Ricci NoneSure. Growth is sixty-two thousand pounds all-in for year one. That covers our implementation, setup, and training. After that, it's fifty thousand pounds a year renewal. We invoice upfront.
- Fiona Gledhill NoneAnd that includes the eight weeks of implementation?
- Matteo Ricci NoneYes. Eight weeks from signature, plus training. You get forty users, eight connectors, pages, chat, and quarterly business reviews with me.
- Fiona Gledhill NoneWhat if we need to expand beyond forty users?
- Matteo Ricci NoneThat's an add-on. Each additional block of ten users is charged separately, and we'd discuss it at renewal or anytime you need it.
- Fiona Gledhill NoneAnd the data security, Ed mentioned the brain runs in our Snowflake?
- Matteo Ricci NoneExactly. The brain sits inside your own warehouse. You own the data, you control access, we never have a copy. After eight weeks, you own the whole implementation.
- Fiona Gledhill NoneWhat happens if you go out of business?
- Matteo Ricci NoneYour data stays in Snowflake. You own it. You just wouldn't have the brain layer anymore, but everything else is yours.
- Fiona Gledhill NoneFair enough. What's the contract?
- Matteo Ricci NoneStandard MSA with an order form underneath. The order form sets out the scope: which systems we're connecting, your main contacts, our go-live date. It's straightforward.
- Fiona Gledhill NoneWhen would we go live?
- Matteo Ricci NoneEight weeks from the date you sign. So if you signed this week, you'd be live mid-November.
- Fiona Gledhill NoneWhat if there's a delay?
- Matteo Ricci NoneWe've committed to eight weeks. Usually delays come from the customer side: if access is slow, or people are unavailable. We'll flag any risks as we go and work around them, but we typically hit the date.
- Ed Ingham NoneWe also discussed access control between teams. That's something we need in scope.
- Matteo Ricci NoneRight. Growth doesn't have role-based access control built in, but we can work with your IT team to build that as part of the implementation. I'll note that in the order form.
- Fiona Gledhill NoneDoes that change the pricing?
- Matteo Ricci NoneNot if it's straightforward, connecting your access control system to the brain. If it's more complex, we'd scope it and let you know. But I would rather you heard it from me now than surprised later. Should we get your IT team involved in the security review?
- Fiona Gledhill NoneYes, we'd want that.
- Matteo Ricci NoneGood. I'll send you the MSA, order form, and a security questionnaire this week. Your IT team can review and we'll discuss any findings. Then once everyone's happy, we get to signature.
- Fiona Gledhill NoneHow long do we have?
- Matteo Ricci NoneTwo weeks to review and ask questions. We want to move quickly to hit a November go-live.
- Fiona Gledhill NoneOkay. Looks reasonable. We'll review and get back to you.
- Matteo Ricci NonePerfect. Ed, anything else from your end?
- Ed Ingham NoneNo, I'm happy. Cheers, Matteo.
- Matteo Ricci NoneCheers both. Speak soon.