Kestle Bay Hotels / BB-Demo – Discovery
Callcompleted
Kestle Bay Hotels: documents · 2024-09-16 15:15
Tom Ashdown ran discovery with Sam Hollis, Head of Operations, across four Cornwall hotels. Starter was quoted at £19,500 a year plus £6,000 implementation. Sam agreed to a demo on Kestle Bay's own data the following week.
What was said
What this says
Current to 11 Oct 26Tom Ashdown ran discovery with Sam Hollis, Head of Operations, across four Cornwall hotels. Starter was quoted at £19,500 a year plus £6,000 implementation. Sam agreed to a demo on Kestle Bay's own data the following week.
What happened: Sam described four hotels in Cornwall with guest calls, emails and bookings spread across different systems. Tom positioned Starter and Sam agreed to a demo.
Customer view: Sam said the team spends time pulling it all together for a view of what is happening. He asked whether they could scale up if they need more.
Commercial: Tom quoted Starter at £19,500 a year with £6,000 implementation over four weeks, and named Growth as the next step. Systems named were HubSpot, Zendesk and Outlook.
Watch: Sam said he would get a couple of people in the room. The transcript does not show who they are or who signs.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send Sam Hollis a scheduling poll for next week's demo on Kestle Bay's own data.
- Tom Ashdown to arrange the solutions engineer, Hannah, to run the demo and ask Sam who will attend.
Risks
Current to 9 Oct 26- The transcript does not show who else is involved in the decision or who signs.
- Starter limits of one team and four connectors may be tight across four hotels.
Opportunities
Current to 9 Oct 26- Starter at £19,500 a year with £6,000 implementation, covering HubSpot, Zendesk and Outlook.
- Growth is a natural step if Kestle Bay expands to another department next year.
Transcript
Tom Ashdown NoneHi Sam, how's it going? Good afternoon?
Sam Hollis NoneYeah, all good. Just came in from looking at the hotels, good week, busy.- Tom Ashdown NoneNice. So I'm glad you've got time. I wanted to chat about how the brain might work for your team. You're running operations across multiple sites, yeah?
- Sam Hollis NoneThat's right. We've got four hotels across Cornwall. Each one's got its own guest interactions: calls, emails, bookings. At the moment it's spread across different systems and we spend time pulling it all together for a view of what's happening.
- Tom Ashdown NoneRight. That's where we come in. You connect your CRM, your call recorder if you've got one, and the brain sits on top of it. Your team can ask it: 'Show me all the issues we had with a particular guest,' or 'What did they say on the call?', without anyone having to dig around.
- Sam Hollis NoneHow does it, how does it actually work? Where does it live?
- Tom Ashdown NoneInside your own Snowflake account. You own the data, we build the layer. For Kestle Bay, you'd be on Starter. That's £19,500 a year, fifteen users, nice headroom for your operations team, four connectors to your systems. Implementation's £6,000, four weeks.
- Sam Hollis NoneAnd I'd be on that for a year? Can we scale up if we need more?
- Tom Ashdown NoneYeah, absolutely. Starter runs a single team, but if next year you want to expand to another department, we'd move you to Growth. That's forty users, eight connectors, dashboards, more capability. But let's see how you get on with Starter first. What systems are you in?
- Sam Hollis NoneHubSpot for the CRM. Zendesk for support. Email's, we use Outlook mostly.
- Tom Ashdown NonePerfect, we do all three. So next step, I'd like to get Hannah, our solutions engineer, to do a demo on your actual data. She'll show you what it looks like, walk through the connectors, all the architecture. Keen for next week?
- Sam Hollis NoneYeah, let's do it. Send me the doodle and I'll get a couple of people in the room.
- Tom Ashdown NoneWill do. Cheers, Sam.