Auerhain Industrietechnik / BB-Demo – Demo
Callcompleted
Auerhain Industrietechnik: documents · 2026-02-23 11:30
Demo of the brain across Auerhain's field-service tickets and customer master. Lewis Kerr quoted Growth at fifty-nine thousand five hundred pounds for year one all-in, and offered an evaluation sandbox. No decision was made.
What was said
What this says
Current to 11 Oct 26Demo of the brain across Auerhain's field-service tickets and customer master. Lewis Kerr quoted Growth at fifty-nine thousand five hundred pounds for year one all-in, and offered an evaluation sandbox. No decision was made.
What happened: Theo Gallagher showed one query joining about fourteen thousand field-service tickets to customer accounts. Lena Becker, Markus Hofmann and Jonas Hofmann attended for Auerhain.
Customer view: Questions were practical: implementation time, who manages integration, user numbers and whether a separate billing platform can be connected. Lena asked how long implementation takes and how much headroom there is.
Commercial: Growth was quoted at fifty-nine thousand five hundred pounds for year one, covering subscription and implementation, invoiced upfront. This is a quote, not executed paper, and the call does not show a decision.
Watch: The customer asked about a billing platform, which fits the eight connectors in Growth. Add-ons for users and connectors were mentioned as co-termed to renewal.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send the formal quote with payment terms and follow up the following week.
- Theo Gallagher to set up the evaluation sandbox if the customer provides credentials for two systems.
Risks
Current to 9 Oct 26- The customer has not committed and may take the evaluation sandbox route before deciding.
- The year-one price is all-in, so the later renewal price was not discussed on this call.
Opportunities
Current to 9 Oct 26- A separate billing platform could be added as a connector within the eight included in Growth.
- Headroom in users and connectors is available through add-ons if the customer grows.
Transcript
Lewis Kerr NoneRight, good morning everyone. Thanks for joining. We've got 46 minutes, so should be straightforward, we're going to walk through the brain with your actual data and show you how it ties your field-service tickets to your customer accounts. Sound okay?
Lena Becker NoneYes, thanks. We're keen to see it in action.
Theo Gallagher NoneRight, Theo here. I'm sharing my screen now. What we've done is connect to your field-service system and your customer master file. The brain has indexed both of them, so we can query across them at the same time. Can everyone see okay?
Markus Hofmann NoneYes, looks clear.- Theo Gallagher NoneGreat. So you've got about fourteen thousand field-service tickets in here, and we've pulled in your customer accounts as well. Watch this, I'll ask the brain a question. 'Show me all customers with unresolved tickets and their value.' There we go. See, it's brought back the customers, the ticket list, and their account value all in one result. That's the magic, normally you'd have to jump between two systems or do it by hand.
Jonas Hofmann NoneThat's quite slick. Is that live?- Theo Gallagher NoneIt refreshes overnight, so you're never more than a day behind. And crucially, this is all running inside your Snowflake account. Your data stays with you.
- Lena Becker NoneThat's important. How long does implementation take?
- Lewis Kerr NoneFor Growth, which is what we're looking at for you, it's an eight-week programme. We handle the connectors, your IT team supports us with the security review, and by week eight you're live and trained. It's all fixed fee, included in the total cost.
- Markus Hofmann NoneWho manages the integration from your side?
- Theo Gallagher NoneThat's me. I'll run through a security questionnaire with you so we understand your control environment, then we work with your IT team on the connectors and data flow. It's collaborative.
- Lewis Kerr NoneAnd commercially, you're working with me. Once you're live, a Customer Success Manager will check in quarterly.
- Jonas Hofmann NoneHow many people can access it?
- Lewis Kerr NoneGrowth includes forty users. So plenty of headroom for your teams.
- Lena Becker NoneAnd if we wanted to connect another system, we have a separate billing platform, is that possible?
- Theo Gallagher NoneGrowth comes with eight connectors, so you can attach eight systems. Your tickets system, customer master, billing system, all doable. If you need more later, there are add-ons.
- Lewis Kerr NoneOn pricing, the deal for Growth is fifty-nine thousand five hundred for year one all-in. That includes the subscription and the implementation. It's invoiced upfront, and then it renews annually from there.
- Markus Hofmann NoneThat's in pounds sterling?
- Lewis Kerr NoneYes, all in pounds. I'll send you a formal quote this afternoon with payment terms.
- Jonas Hofmann NoneCan we have a play with it first, or does it need to be all or nothing?
- Lewis Kerr NoneWe can run an evaluation sandbox. You give us sample data, we build it there, you spend a couple of weeks exploring, and then you decide. No commitment until you're ready.
- Theo Gallagher NoneThat takes a week to set up. We need credentials for your two main systems, we spin up the environment, load sample data, and you're in.
- Lena Becker NoneOkay, that's helpful. And the timeline, if we decide to go ahead, when would we start?
- Lewis Kerr NoneWe can start immediately after you sign. The eight weeks runs from whenever you're ready, so you control when that clock starts.
- Markus Hofmann NoneWhat if we want to scale up later? Add more users or connectors?
- Lewis Kerr NoneYou've got lots of headroom with Growth. If you do grow, we can add users in groups of ten and connectors in groups of five, co-termed to your renewal.
- Lena Becker NoneAlright. So what's next?
- Lewis Kerr NoneI'll send the formal quote today. You have a think, chat internally, and let's touch base next week. I'm happy to answer any questions that come up.
- Lena Becker NoneSounds good. Thanks very much.
- Lewis Kerr NoneThanks, all of you. Speak soon.