Brakkevoort Logistics / BB-Demo – Check In
Callcompleted
Brakkevoort Logistics: documents · 2026-05-29 10:15
Pieter van Dam said everything works and no tickets are open. Active users dipped slightly and he expects new hires. The renewal is on 1 Apr 2027 at £44,000 with no price concern raised.
What was said
What this says
Current to 11 Oct 26Pieter van Dam said everything works and no tickets are open. Active users dipped slightly and he expects new hires. The renewal is on 1 Apr 2027 at £44,000 with no price concern raised.
What happened: Daniel Okafor ran a check-in on 29 May 2026 with Pieter alone. Active users were a little under thirteen, slightly lower than the previous quarter.
Customer view: Pieter put the dip down to holidays and two account managers moving shipper groups. He said the people who use the brain use it a lot.
Commercial: The term runs to 31 Mar 2027 with renewal on 1 Apr 2027 at £44,000, invoices matching and nothing overdue. Pieter asked for no surprises on price and Daniel promised early notice.
Watch: Daniel owes an answer from the product team on pulling the review pack from the brain, and Pieter wants a plan, not a promise.
Themes
Current to 9 Oct 26Theme
Steady usage, renewal ahead
Importance
neutral
Sentiment
positive
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor asks the product team about the review pack this week and reports back to Pieter either way.
- Pieter sends the shipper name and Daniel sets up the combined view before the next review.
- Daniel does a short walk-through for the new hires once Pieter says they have started.
Risks
Current to 9 Oct 26- Active users are slightly down on the previous quarter and some account managers use the brain out of habit only rarely.
- The answer on pulling the weekly review pack from the brain is still owed and depends on the product team.
Opportunities
Current to 9 Oct 26- New hires will take up some of the forty Growth licences and a walk-through can anchor their habit.
- A single view of exception tickets and calls for a delayed shipper shows the brain's value.
Transcript
Daniel Okafor NoneHello, Pieter. Thank you for your time today. It is just the two of us, I think, is that right, or is someone from your team joining?
Pieter van Dam NoneJust me today. Good morning, Daniel. It is Friday, so the week is nearly over and my head is already in the weekend.- Daniel Okafor NoneHa, I know the feeling. Did the weather hold in Rotterdam? It has been grey here all week.
- Pieter van Dam NoneGrey, windy, normal for the port. Let's start. Last time's actions first. You had two things for me.
- Daniel Okafor NoneYes, I did, and thank you for asking. Just to close the loop. The first was the note on how the account managers can save a search for each shipper, and I sent that round. The second was to look at whether the weekly review pack could pull from the brain directly. I did look, and I will come back to you on that one properly, because I want the answer to be right rather than quick.
- Pieter van Dam NoneTo be clear, I do not need it fast. I need it to be correct. But I need a plan, not just a promise.
- Daniel Okafor NoneThat is fair. I will not give you a date I do not own, because it depends on a colleague in our product team. I will ask them this week and tell you what they say, even if the answer is that it is not possible.
- Pieter van Dam NoneOkay. That works. Tell me either way.
- Daniel Okafor NoneI will. Now, a quick look at how things are going. Your average active users over the last month is a little under thirteen, which is slightly lower than the previous quarter, by a few percent. Nothing dramatic, but I wanted to say it out loud rather than hide it.
- Pieter van Dam NoneI saw. I think it is holiday season starting, and two of my account managers moved to a different shipper group. They use it less now.
- Daniel Okafor NoneThat makes sense. How is the team finding it, day to day? Setting the numbers aside, do they still reach for it when a shipper rings with a problem?
- Pieter van Dam NoneMostly yes. The ones who use it, use it a lot. The ones who do not, they say they forget. It is a habit thing. I keep telling them in the weekly shipper review, open the brain first, then talk.
- Daniel Okafor NoneThat is the best nudge there is, honestly. Having it open in the room. And you have forty licences, so there is plenty of space for new people when the team changes.
- Pieter van Dam NoneYes, I know. We have a couple of new hires coming. I will add them when they start. What is the process, again?
- Daniel Okafor NoneYour admin adds them in the usual way, and if anything looks odd, send me a message and I will help. For the new people, I am happy to do a short walk-through, perhaps half an hour. It makes a difference in the first week.
- Pieter van Dam NoneGood. Let's make it concrete. When they start, I tell you, and you do the walk-through. No long deck, just their own shippers on screen.
- Daniel Okafor NoneThat is exactly how I would do it. Their own shippers, their own tickets.
- Pieter van Dam NoneTickets. Do we have any open with you?
- Daniel Okafor NoneNone. There have been no tickets from you in the last month, and nothing is open. Which I take as a good sign, but I always like to ask whether it is quiet because everything works, or quiet because people have stopped bothering.
- Pieter van Dam NoneEverything works. If it did not, you would hear it from me. Believe me.
- Daniel Okafor NoneI do, Pieter, I do. Then on the commercial side, there is not much to say, which is how I like it. Your term runs to 31 Mar 2027, with the renewal on 1 Apr 2027. The annual figure is £44,000, the invoices match it, and nothing is overdue.
- Pieter van Dam NoneGood. So no surprises on price?
- Daniel Okafor NoneNothing to raise today. We are well ahead of that conversation, and I will bring it to you in good time before the term ends, not in the last week.
- Pieter van Dam NoneGood. I do not like last-week surprises.
- Daniel Okafor NoneNo, nobody does. One more thing, if you have a minute. Is there a shipper you are worried about at the moment? Because if there is, we might point the brain at it together.
- Pieter van Dam NoneThere is one with a lot of delayed deliveries. I will not name it here. I would like to see their exception tickets and the calls in one view for the next review. Can we do that, quickly?
- Daniel Okafor NoneYes. That is what the account is built for. Send me the shipper name by message and I will set up the view, and then we can look at it together before your review.
- Pieter van Dam NoneGood. I will send it today.
- Daniel Okafor NoneLovely. Then to close the loop on today. I will ask our product colleague about the review pack and come back to you. I will do the walk-through for your new hires when you tell me they have started. And I will set up the shipper view when your message arrives. Have I missed anything?
- Pieter van Dam NoneNo. That is all. And I send the shipper name.
- Daniel Okafor NonePerfect. Thank you again, Pieter. Enjoy the weekend, and I hope the wind drops.
- Pieter van Dam NoneThanks, Daniel. You too. Speak soon.
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