Brakkevoort Logistics / BB-Demo – Check In
Callcompleted
Brakkevoort Logistics: documents · 2026-03-30 08:30
Pieter van Dam confirmed the exception ticket view is helping and asked for a plan to fill unused seats. Renewal at £44,000 on Growth was confirmed as unchanged. He also asked for a per-shipper dashboard.
What was said
What this says
Current to 11 Oct 26Pieter van Dam confirmed the exception ticket view is helping and asked for a plan to fill unused seats. Renewal at £44,000 on Growth was confirmed as unchanged. He also asked for a per-shipper dashboard.
What happened: Elena Novak ran a check-in the day before the term ended on 31 Mar 2026. Pieter said the exception ticket view makes the weekly shipper review quicker.
Customer view: Pieter noted about thirteen active users against forty licences and said he does not want to carry thirty empty seats into next year. He accepted a list of non-users and is checking the diary for a training session.
Commercial: Elena confirmed Growth at £44,000 a year, matching the order form and invoices, with no overdue invoices. The renewal date is 1 Apr 2026.
Watch: Low seat use is the value question at the next renewal. The shipper dashboard fits the Growth dashboards builder.
Themes
Current to 9 Oct 26Theme
Renewal and seat adoption
Importance
renewal
Sentiment
positive
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Elena Novak sends Pieter the list of account managers who have not logged in this month.
- Elena proposes a working session to build the shipper dashboard on real data.
- Pieter checks the sales team diary before a training session date is proposed.
Risks
Current to 9 Oct 26- Only about thirteen of forty Growth licences are in active use, which could prompt a value question at the next renewal.
Opportunities
Current to 9 Oct 26- A per-shipper exception dashboard can be built inside the Growth dashboards builder and shows the brain replacing a manual spreadsheet.
Transcript
Elena Novak NoneGood morning, Pieter. Can you hear me all right?
Pieter van Dam NoneYes, loud and clear. Morning, Elena. Sorry for the early slot, I have a warehouse walk at nine, so I am a bit tight on time.- Elena Novak NoneThat is no problem at all. Thank you for making the time. To confirm, I sent the agenda yesterday. First, usage since the last quarter. Second, the one ticket you raised. Third, the renewal paperwork, since your term ends tomorrow. Fourth, anything you want from us in the coming quarter.
- Pieter van Dam NoneGood. Before that, last time's actions. You were going to look at the exception ticket view for my account managers. Is it done?
- Elena Novak NoneAs agreed, yes. I will make sure it is in the written follow-up as well, but to confirm: the view now groups open exception tickets by shipper, and the recent calls with that shipper sit next to them. Have your people noticed the change?
- Pieter van Dam NoneThey have. The weekly shipper review is quicker now. Before, someone read out the tickets and someone else searched for the call. Now it is one screen. To be clear, that is the reason I keep pushing the team to use it.
- Elena Novak NoneThat is good to hear. Then the usage numbers will not surprise you. Your average active users over the last month is around thirteen, and that is up by about a fifth compared with the previous quarter.
- Pieter van Dam NoneThirteen. Out of forty licences. Hmm.
- Elena Novak NoneYes, you are right to raise it. Forty is the licensed number on Growth, so there is a lot of headroom. I would not call it a problem. The direction is the right one, and I would rather see steady growth than a spike.
- Pieter van Dam NoneFine. But what is the plan to get more of the account managers in? Let's make it concrete. I do not want to carry thirty empty seats into next year.
- Elena Novak NoneUnderstood. Two suggestions, and please tell me if they are realistic. One: a short training session for the account managers who are not yet logging in, run from Amsterdam in Dutch time, about half an hour. Two: a list from me of who has not used the brain this month, so that you can speak to them directly.
- Pieter van Dam NoneThe list, yes. Send me the list. The session, I think yes, but let me check the diary for the sales team first. Month end is busy for them.
- Elena Novak NoneOf course. I will make sure that the list reaches you today, and I will not propose a date for the session until you have checked the diary.
- Pieter van Dam NoneGood. Now the ticket. You said one ticket. I think that was the connector note from the helpdesk side?
- Elena Novak NoneYes, that is the one. It was a normal priority ticket, answered inside the Growth response time and closed. There were no high priority tickets in the last month, and nothing is open now.
- Pieter van Dam NoneGood. Quiet is good. I do not want to hear from the shippers before I hear it from the system, and so far that is what is happening.
- Elena Novak NoneThat is exactly the purpose. Shall we move to the renewal?
- Pieter van Dam NoneYes. Where are we?
- Elena Novak NoneTo confirm, your current term ends on 31 Mar 2026, which is tomorrow, and the renewal date is 1 Apr 2026. The annual figure on the order form is £44,000, and the invoices match that figure, so there is nothing to reconcile on our side. You have no overdue invoices.
- Pieter van Dam NoneSame tier, same figure?
- Elena Novak NoneSame tier, Growth, and as agreed with your colleague in finance, the figure is £44,000 a year. I will make sure that the signed renewal document is filed and that you receive a copy. If your finance team has questions on the invoice timing, I will not give them a date myself. I will ask our finance team and come back to you in writing.
- Pieter van Dam NoneThat is fine. They know the process. I will remind them this morning, so nothing slips over the line.
- Elena Novak NoneThank you, that would help. Now, for the coming quarter, is there anything you would like us to look at? New connectors, dashboards, anything about the shippers?
- Pieter van Dam NoneDashboards, maybe. I would like one view per shipper that shows the exception tickets over time. At the moment I build it by hand in a spreadsheet, every Friday, and I hate it.
- Elena Novak NoneUnderstood. Growth includes the dashboards builder, so that is possible inside your tier. I will write down what you described and propose a short working session, with you and one account manager, so that we build it on your real data.
- Pieter van Dam NoneGood. Let's make it concrete: one dashboard, one shipper first, then we copy it.
- Elena Novak NoneAgreed. To summarise the actions. One: I send you the list of account managers who have not logged in this month. Two: you check the diary for a training session. Three: I propose the working session for the shipper dashboard. Four: the signed renewal is filed and copied to you.
- Pieter van Dam NoneCorrect. And you send it in writing.
- Elena Novak NoneAlways. You will have the written actions this morning. Thank you, Pieter, and enjoy the warehouse walk.
- Pieter van Dam NoneThanks, Elena. Talk soon.
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