Brakkevoort Logistics / B-Brain – Qbr
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Brakkevoort Logistics: documents · 2026-02-25 12:00
QBR with Pieter van Dam and Bas Vermeulen. Usage is up, but a few people ask most questions, Pieter included. He wants customer service on the brain and needs the renewal price on paper to take to his director.
What was said
What this says
Current to 11 Oct 26QBR with Pieter van Dam and Bas Vermeulen. Usage is up, but a few people ask most questions, Pieter included. He wants customer service on the brain and needs the renewal price on paper to take to his director.
What happened: Elena Novak ran the QBR with Pieter van Dam and Bas Vermeulen. Active users are up around thirteen percent on the quarter before, with about fourteen active out of forty licensed users.
Customer view: Pieter said a few people ask most questions and he still asks many himself, which he does not like. Customer service is not yet on the brain and he wants them to have the shipper view.
Commercial: the Growth contract at £44,000 a year ends 31 Mar 2026. Tom Ashdown will send the renewal price on paper because of a price list change, and Pieter needs it for his director.
Watch: key-person dependence on Pieter, and several actions owed by B-Brain before he can decide.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown sends Pieter the renewal price on paper and meeting slots within the next couple of weeks.
- Elena Novak confirms the connector position for customer service and sends Pieter the usage summary with questions per month and who asks them.
- Bas Vermeulen prepares a candidate list of example questions and Pieter selects ten per team.
Risks
Current to 9 Oct 26- Pieter asks many of the questions himself, so value depends on one person and is exposed when he is away.
- Some users read pages but do not ask the chat, with one saying they check the old report first.
- Pieter is waiting on the renewal price, which Tom has not yet given because of the price list change.
Opportunities
Current to 9 Oct 26- Customer service could join the brain on the spare seats, subject to which connectors already cover their calls and tickets.
- Bas can build an exception view by shipper dashboard, giving Pieter the overview he asked for.
- A set of example questions per team could spread usage beyond the small group of heavy askers.