Brakkevoort Logistics / BB-Demo – Check In
Callcompleted
Brakkevoort Logistics: documents · 2026-01-23 15:45
Check-in on 23 Jan 2026 with Pieter van Dam. Active users are down again to under ten. Half attended training and the rest went back to spreadsheets. A second required session was agreed ahead of the March renewal.
What was said
What this says
Current to 11 Oct 26Check-in on 23 Jan 2026 with Pieter van Dam. Active users are down again to under ten. Half attended training and the rest went back to spreadsheets. A second required session was agreed ahead of the March renewal.
What happened: Daniel Okafor reported active users down again, lower than the quarter before by about a quarter. Pieter said only half attended the first training and the others reverted to spreadsheets.
Customer view: Pieter said the tool is not bad and the result problem is mostly gone, but trust returns slowly. He liked seeing the source behind an answer and asked why nobody showed it before.
Commercial: Daniel raised the end-of-March renewal gently and framed the coming weeks as the work to earn it. Pieter agreed to make the second session required.
Watch: Daniel may have sent the question report to an old address. Pieter also spoke to only two managers about time saved.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Daniel Okafor to resend the question report to the correct address after the call.
- Daniel Okafor to send the invitation for the second session by Monday.
- Pieter van Dam to send attendee names and give his view in a few weeks on whether the habit has returned.
Risks
Current to 9 Oct 26- Average active users fell again to under ten, and users who skipped training reverted to spreadsheets.
- Trust in answers is recovering slowly, and managers say they will do the work themselves if they cannot check it fast.
- Follow-through on both sides has slipped: the question report may have gone to an old address and Pieter spoke to only two managers.
Opportunities
Current to 9 Oct 26- Showing the source behind any answer in one click landed well with Pieter and can rebuild trust.
- A required second session for those who missed the first can bring users back before the March renewal.
Transcript
Daniel Okafor NoneGood afternoon, Pieter, thank you for making time on a Friday. I hope the week hasn't been too heavy.
Pieter van Dam NoneGood afternoon, Daniel. Heavy, yes, but it is Friday, so fine. Let me check last time first. You were to send the question report, and I was to ask the managers about the time saved. Did you send it?- Daniel Okafor NoneI did, though I realise now I may have sent it to an old address. Let me resend it after this call. That's on me. And did you manage to speak to the managers?
- Pieter van Dam NoneTwo of them. Not all. I will be honest, I did less than I said. The month was difficult.
- Daniel Okafor NoneThat's all right, I understand, and thank you for saying so. Can I tell you what I'm seeing in the usage, because I think it ties in? Average active users have come down again, to somewhere under ten, and it's lower than the quarter before by about a quarter.
- Pieter van Dam NoneI know. It worries me. To be clear, it is not that the tool is bad. The training session that was planned, we did it, but only half the people came.
- Daniel Okafor NoneThank you, that helps me. So the people who attended, are they the ones still using it?
- Pieter van Dam NoneYes. Mostly. The ones who did not come, they went back to their spreadsheets. It is a habit.
- Daniel Okafor NoneHabits are hard. How is the team finding the results now, compared with the autumn? I recall a few people lost a bit of confidence over some answers.
- Pieter van Dam NoneBetter. The result problem is mostly gone. But the trust comes back slowly. One manager told me, if I cannot check it fast, I will do it myself.
- Daniel Okafor NoneThat's a very fair thing to say, and it tells me what to build. People need to see where an answer came from, and quickly. I can show them how to open the source behind any answer, the ticket or the call, in one click. I think that's the piece that was missing from the first session.
- Pieter van Dam NoneShow me now. If I understand it, I can teach it.
- Daniel Okafor NoneOf course. Let me share my screen. I'll ask a question about one of your shippers. There. See the answer, and underneath, the sources it used. If you click the call, it opens the passage that mattered.
- Pieter van Dam NoneAh. This is good. Why did nobody show this before?
- Daniel Okafor NoneIt's a fair challenge. I think it was mentioned, but not in a way that stuck. So I'd rather show it again properly. Would you let me run a second short session, only for the people who missed the first, using this exact view?
- Pieter van Dam NoneYes. Put it in the diary for next week. I will make it required. Not optional.
- Daniel Okafor NoneThank you. I'll send an invitation by Monday. One more thing, and I want to raise it gently. The renewal is coming at the end of March. I want you to feel that the brain has earned its place by then, so let's treat these next weeks as the work.
- Pieter van Dam NoneUnderstood. I want that also. What numbers do you need from me?
- Daniel Okafor NoneOnly two things. The names of the people who attend, and your honest view in a few weeks of whether the habit has come back. I'll watch the usage and tell you what I see.
- Pieter van Dam NoneGood. Then it is the plan. Resend the report, invitation on Monday, second session next week.
- Daniel Okafor NoneExactly that. Thank you, Pieter. Have a good weekend.
- Pieter van Dam NoneYou too. Groet.