Hollowmere Care Group / BB-Demo – Demo
Callcompleted
Hollowmere Care Group: documents · 2026-02-18 16:00
Demo of the brain on sample Hollowmere data across about forty homes. Natasha Pryor wants commissioner-visit reporting cut from two people most of a week, and the aim is a decision by 27 Mar 2026.
What was said
What this says
Current to 11 Oct 26Demo of the brain on sample Hollowmere data across about forty homes. Natasha Pryor wants commissioner-visit reporting cut from two people most of a week, and the aim is a decision by 27 Mar 2026.
What happened: Theo Gallagher showed chat, the sources panel, an incident timeline and group pages on a sample of Hollowmere data. Natasha Pryor, Shona Barraclough and Josh Fairburn asked about evidence trail, gaps and where it runs.
Customer view: Natasha will not put anything before the board without the source. Josh said that running inside the customer's own Snowflake account makes the IT conversation easier.
Commercial: The decision date is 27 Mar 2026. The fee invoice view for the finance team was deferred to the next session, and the tier is not stated on the call.
Watch: Natasha wants a home manager view, otherwise it is no good to her. Shona asked to keep the gaps view.
Themes
Current to 9 Oct 26Theme
Commissioner reporting across homes
Importance
neutral
Sentiment
positive
Voice
champion
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Matteo Ricci confirms next steps in writing, with the architecture diagram Theo Gallagher promised.
- A solutions colleague joins next week to go through how each source connects.
- BB-Demo includes a home manager view and keeps the gaps view in the next session.
Risks
Current to 9 Oct 26- Natasha will reject it if home managers cannot use it, so the home manager view must be shown.
- The decision date of 27 Mar 2026 leaves little time after the technical session.
Opportunities
Current to 9 Oct 26- Fee income per home beside incidents is a view the customer has never had in one place.
- About forty homes give wide scope for a group-wide deployment.
Transcript
Matteo Ricci NoneHello, hello. Good afternoon, everyone. Can you all hear me alright?
Natasha Pryor NoneLoud and clear, Matteo. Afternoon.
Josh Fairburn NoneHi, yes, all fine here.
Shona Barraclough NoneAfternoon. Sorry, I'm in a room with a very loud radiator. Shout if it's a problem.- Matteo Ricci NoneNot at all, we can hear you well. Theo is with me from the solutions side. Theo, I think you are on mute.
Theo Gallagher NoneSorry, afternoon all. Theo Gallagher. I'll be doing the driving today, so if you want me to slow down or go back, just say.- Matteo Ricci NoneThank you, Theo. Let me restate where we are, so we are all working to the same timeline. Today you see the brain on your own data. Next week we go through the technical side in more detail. And the aim is a decision by 27 March 2026. Does that still sound right to you, Natasha?
- Natasha Pryor NoneYes, that's what I told the board. And I'll be straight about what I want from today. The problem I want solved this month is that every commissioner visit, somebody has to pull family contact, incidents and fee invoices for each home, and it takes two people most of a week. I've done this before, at my last place, and the answer is never another spreadsheet.
- Matteo Ricci NoneUnderstood. And it is across about forty homes, yes?
- Natasha Pryor NoneAbout forty, Yorkshire and the North East. Some of them are fine and some of them shout very loudly, so let's start with the ones that shout loudest.
- Theo Gallagher NoneGood, that's a sensible place to begin. I have loaded a sample of your data into a demo space, so what you see is shaped like your homes, not a generic example. I'll share my screen now. Can you see it?
- Josh Fairburn NoneYes. Bit small, but yes.
- Theo Gallagher NoneLet me zoom. Better? Right. This is the chat. I'll ask it something plain: which homes have had a family complaint and an incident in the same month, and what did we invoice those homes?
- Natasha Pryor NoneMm. That is exactly the question the commissioner asks.
- Theo Gallagher NoneSo it comes back with a short list of homes, and for each one a summary. But the part I'd draw your attention to is the sources panel on the right. Every statement links back to the record it came from, the system, and when it was last refreshed.
- Natasha Pryor NoneGood, because that's my question. What's the evidence trail? I won't put anything in front of the board without the source behind it.
- Theo Gallagher NoneThen this is the bit to look at. Click any line and you land on the underlying record. It's not a paraphrase we can't evidence.
- Shona Barraclough NoneCan I ask something from the quality side? If I wanted a single incident, not a summary, with who was notified and when, can it show that?
- Theo Gallagher NoneYes. Let me pick one of the sample incidents. Here, this fall in the sample home. It shows the incident record, the notification to the family, the follow-up call, in time order. If the notification isn't in a connected source, it says so rather than filling a gap.
- Shona Barraclough NoneThat's useful. Our inspectors are more interested in what we didn't do than what we did, honestly.
- Matteo Ricci NoneThat is a fair point, and it is why we show the gaps. What does your regulator need to see, Shona, in a typical visit? Is it the incident, or the pattern across homes?
- Shona Barraclough NoneBoth. Pattern first, usually, then they pick a home and drill in. Pattern is where we struggle.
- Theo Gallagher NoneThen let me show the pages view. This is a page the brain keeps up to date for each home: contacts, incidents, invoices, open actions. And this one is across the whole group, ranked by the number of open items.
- Natasha Pryor NoneCan I sort that by the homes with the most family contact in the last month? That's my shouting list.
- Theo Gallagher NoneYes, give me a second. There. Same list, ordered by contact volume. You can save that as a page and it refreshes overnight.
- Josh Fairburn NoneWhere does all this sit, though? Is it your platform or ours? I'm the one who will have to explain it to IT.
- Theo Gallagher NoneFair question. It runs inside your own Snowflake account. We build and operate it there, but the data never leaves your environment, and you hold the keys. I'll put that in writing, with the architecture diagram, afterwards.
- Josh Fairburn NoneOkay. That makes the IT conversation a lot easier.
- Theo Gallagher NoneOne more thing before we stop. The fee invoices. Here the accounting system feeds in, so for each home you can see invoiced against paid, and set it beside the contact and incident history. Graham's team, I think, would want that view.
- Natasha Pryor NoneOur finance people, yes. Let's keep that for the next session, but I like it. Fee income per home next to incidents is something we have never had in one place.
- Matteo Ricci NoneThen let me confirm what happens next, in writing, after this call. My colleague from the solutions side will join next week to go through how each source connects and what Josh will need to do. Natasha, is there anything you would like us to bring that we haven't shown?
- Natasha Pryor NoneA view of what a home manager would see, not just head office. If they don't use it, it's no good to me.
- Matteo Ricci NoneNoted. We will include that.
- Shona Barraclough NoneAnd please keep the gaps view. Thanks, all.
- Matteo Ricci NoneWe will. Thank you everyone, speak soon.
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