Wrenfield Property Management / BB-Demo – Negotiation
Callcompleted
Wrenfield Property Management: documents · 2026-01-27 16:30
Chris Jagger and Glen Nuttall asked for a first-year discount and a later start. Owen Tallis agreed a first-year subscription discount, kept implementation at £6,000 and agreed six weeks from signature. An order form was promised the same day.
What was said
What this says
Current to 11 Oct 26Chris Jagger and Glen Nuttall asked for a first-year discount and a later start. Owen Tallis agreed a first-year subscription discount, kept implementation at £6,000 and agreed six weeks from signature. An order form was promised the same day.
What happened: On 27 Jan 2026 Tom brought in Owen Tallis, VP Sales, to handle price. Chris, Finance Director, and Glen, Financial Controller, asked for a discount because it is a new product for them.
Commercial: Owen held implementation at £6,000 and offered a first-year subscription discount. The size of the discount is not stated on the call.
Customer view: Chris asked to push implementation out because of tight resource. He closed with a clear signal that the deal was workable.
Watch: Glen raised adding users later, which Owen called an add-on. The evidence does not show the order form being signed, and a first-term discount ends at renewal.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Owen Tallis to send the order form with the agreed terms on 27 Jan 2026.
- Tom Ashdown to follow up with Chris Jagger until the order form is signed.
Risks
Current to 9 Oct 26- The discount applies to the first term only, so the first renewal will show a price step-up.
- The size of the discount is not stated on the call, and no signed order form is shown.
Opportunities
Current to 9 Oct 26- Glen asked about adding users later, which is an add-on or a renewal conversation.
- A tight-resource customer starting six weeks from signature may need careful onboarding to build early value.
Transcript
Tom Ashdown NoneRight, Chris, Glen. Thanks for the time. Owen's here as well. He oversees our sales, helps us with any pricing questions.
Chris Jagger NoneThanks. Hugh and I did have one question on price. Is there any room to move on the annual subscription?
Owen Tallis NoneWhat are you thinking?
Glen Nuttall NoneWe were hoping for a discount on the first year. It's a new product for us.- Owen Tallis NoneI can move on the subscription. What I can do is the implementation, leave that at six thousand, no movement there. And offer a discount on the first-year subscription.
- Chris Jagger NoneThat helps. The other thing: can we push the implementation out? We're pretty tight on resource right now.
- Owen Tallis NoneHow far out are you thinking?
- Chris Jagger NoneMaybe six weeks?
- Tom Ashdown NoneWe can do that. Six weeks from signature.
- Glen Nuttall NoneAnd if we want to add users later on?
- Owen Tallis NoneThat's an add-on, billed separately or rolled into renewal. We'll work it out.
- Chris Jagger NoneOkay. I think we can make this work.
- Owen Tallis NoneGreat. I'll send you an order form today. To confirm: six weeks from signature, discount on the first-year subscription, implementation stays at six thousand, everything else standard Starter terms.
- Chris Jagger NonePerfect.
- Tom Ashdown NoneBrilliant. You should have that order form within the hour. Thanks, both.