Wrenfield Property Management / BB-Demo – Demo
Callcompleted
Wrenfield Property Management: documents · 2025-12-18 16:30
Demo of search, chat and pages to Wrenfield's data team on 18 Dec 2025. Hugh Fenton asked about call recordings and called it "really useful". Tom Ashdown promised a formal proposal early the following week.
What was said
What this says
Current to 11 Oct 26Demo of search, chat and pages to Wrenfield's data team on 18 Dec 2025. Hugh Fenton asked about call recordings and called it "really useful". Tom Ashdown promised a formal proposal early the following week.
What happened: Hannah Lowe showed search, chat and pages to Hugh Fenton, Toby Cowell and Gemma Varley. Tom Ashdown closed by promising a proposal with scope, price and timeline.
Customer view: Hugh asked whether call recorder data could be brought in, then whether a resident's history and previous calls could be pulled in one search. He ended with "This looks really useful."
Commercial: Hannah pitched the Starter tier with four connectors (tickets, invoices, calls and CRM), live within twenty-eight days and a four-week implementation. No price was quoted on the call.
Watch: the call does not show who holds budget or would sign the order form. Hugh is Head of Data and is the only person who spoke about value.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the formal proposal with scope, price and timeline early the week after 18 Dec 2025.
- Tom to ask Hugh Fenton who else signs off the purchase.
Risks
Current to 9 Oct 26- The call does not show who holds budget or signs the order form, so the buying decision is not yet mapped.
- Call recorder data was the customer's main question, so the proposal must state clearly that it is covered by the calls connector.
Opportunities
Current to 9 Oct 26- Starter tier with four connectors and a four-week implementation fits the systems Hugh named.
- A resident-history search across tickets, invoices and calls is a concrete use case Hugh and Gemma Varley reacted to.
Transcript
Tom Ashdown NoneRight, everyone. Hannah's our Solutions Engineer. She'll walk you through the brain.
Hannah Lowe NoneHi, all. What I'm going to show you is how to search your data across all your systems at once. Does everyone have the screen okay?
Hugh Fenton NoneYep, all good.- Hannah Lowe NoneGreat. So this is the search page. I type in a property address or a flat number and in a couple of seconds it returns everything: tickets for that property, invoices, call logs, everything.
Gemma Varley NoneSo it's searching across all three systems?- Hannah Lowe NoneYes. Your ticket system, your invoicing, and your call data. One search, three seconds.
- Hannah Lowe NoneThe second piece is the chat interface. More of a back-and-forth for longer investigations. Like you could ask, 'Show me all residents who've complained about heating in the last month.' It builds the query in plain English: no SQL needed.
Toby Cowell NoneAnd it understands plain English?- Hannah Lowe NoneYes. Just ask a question the way you would normally.
- Hannah Lowe NoneThe third piece is pages. Dashboards you build yourself, no-code. Like a page showing all open complaints, or overdue invoices.
- Hugh Fenton NoneCan we bring in call recordings? Like, what about the call recorder data?
- Hannah Lowe NoneYes. We pull call transcripts and metadata. Who called, when, which resident, what they rang about. Then you search and chat across that alongside your tickets and invoices.
- Hugh Fenton NoneSo a resident rings up, we can pull their history and any previous calls?
- Hannah Lowe NoneExactly. One search.
- Hannah Lowe NoneThe Starter tier gets you going with four connectors: tickets, invoices, calls, and your CRM if you have one. Live within twenty-eight days.
- Tom Ashdown NoneAnd once you're live we'd run a couple of sessions: show the team how to ask questions, build a couple of dashboards, walk through the interface.
- Hugh Fenton NoneHow long's implementation?
- Hannah Lowe NoneFour weeks. We build the connectors, test everything, train your team.
- Hugh Fenton NoneThis looks really useful.
- Tom Ashdown NoneI'll put together a formal proposal. Send that over early next week. It'll have everything: scope, price, timeline.
- Hugh Fenton NonePerfect. Thanks.