Wrenfield Property Management / BB-Demo – Discovery
Callcompleted
Wrenfield Property Management: documents · 2025-12-04 13:00
Hugh Fenton and Chris Jagger described resident tickets, service charges and freeholder contacts split across three systems, costing half an hour per complaint. They agreed a live demo on their data.
What was said
What this says
Current to 11 Oct 26Hugh Fenton and Chris Jagger described resident tickets, service charges and freeholder contacts split across three systems, costing half an hour per complaint. They agreed a live demo on their data.
What happened: Tom Ashdown ran a discovery call with Hugh Fenton, Head of Data, and Chris Jagger, Finance Director. They described three disconnected systems, one of them a spreadsheet plus a couple of old databases.
Customer view: Chris said the team spends half an hour digging through systems instead of dealing with the resident. Hugh wants one search showing a resident's tickets, charges and anything on file.
Commercial: The need maps to the brain's search and chat over several connectors. A live demo was agreed in preference to screen recordings, and Tom is to send a systems questionnaire.
Watch: The finance director joined the first call, which suggests budget attention early. The call does not show a tier, a price or a timeline.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the systems questionnaire to Hugh Fenton and hold the live demo at 16:00 the following Thursday.
Risks
Current to 9 Oct 26- The call shows no budget, tier or decision timeline, so the opportunity is unqualified.
Opportunities
Current to 9 Oct 26- Search and chat across tickets, service charges and freeholder contacts would answer the stated need directly.
Transcript
Tom Ashdown NoneHi, Hugh, Chris. How are you both?
Hugh Fenton NoneGood, thanks. Looking forward to this.- Tom Ashdown NoneGreat. So you reached out about the brain. First thing: why are you looking at something like this?
- Hugh Fenton NoneWe manage residential blocks and estates. We've got residents' tickets coming in: complaints, requests, that kind of thing. We've also got service charges, freeholder contact details, invoicing. All in different systems.
Chris Jagger NoneAnd right now, when a complaint comes in, you're looking at three systems to get the full picture?- Hugh Fenton NoneExactly. Tickets, service charges, freeholder contact. Three systems. It's messy.
- Tom Ashdown NoneAnd you've got a spreadsheet for freeholder contact?
- Hugh Fenton NoneI know, it's not ideal. A spreadsheet and a couple of old databases.
- Chris Jagger NoneThe problem is when we're trying to resolve something, we're spending half an hour digging through systems instead of actually dealing with the resident.
- Tom Ashdown NoneSo ideally you'd search for a resident and pull up their full picture?
- Hugh Fenton NoneYes. Their tickets, their charges, anything we've got on file. One search.
- Tom Ashdown NoneRight. That's exactly what the brain does. I could show you a demo and we could talk about what connectors you'd need.
- Hugh Fenton NoneYeah, I'd like to see it.
- Tom Ashdown NoneI've got a couple of options. I can send you some screen recordings, or we can do a live demo next week where I walk you through it on your data.
- Chris Jagger NoneLive demo would be better.
- Tom Ashdown NonePerfect. Let's get that in the diary. Does next Thursday work?
- Hugh Fenton NoneThursday's good. Afternoon?
- Tom Ashdown NoneFour o'clock?
- Hugh Fenton NonePerfect.
- Tom Ashdown NoneI'll send a calendar invite. And Hugh, I'll need some information about your systems: what they're called, what data you're storing. I can send you a quick questionnaire.
- Hugh Fenton NoneSure, send it over.
- Tom Ashdown NoneWill do. Cheers, both. Speak soon.