Quaystead Marine Services / BB-Demo – Check In
Callcompleted
Quaystead Marine Services: documents · 2026-02-02 11:30
Marcus Bell checked in with Luke Oakes, Head of Data, on 2 Feb 2026. Luke is the main user and says the product does what they need, with one minor slowness comment. A renewal notice was mentioned but not discussed.
What was said
What this says
Current to 11 Oct 26Marcus Bell checked in with Luke Oakes, Head of Data, on 2 Feb 2026. Luke is the main user and says the product does what they need, with one minor slowness comment. A renewal notice was mentioned but not discussed.
What happened: Marcus ran a routine check-in with Luke and said a renewal notice had been sent. He described usage as steady at about three queries a week, mostly contract lookups and job searches.
Customer view: Luke said the product does what they need and raised only slowness on large job lists. He did not engage with the renewal.
Watch: Usage is light and rests largely on Luke as the main user. The renewal date given here differs from the later call, so the contract date needs checking.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Marcus Bell to pass the slow job list feedback to engineering and tell Luke Oakes the outcome.
- Marcus Bell to confirm the renewal date held in the contract, since the notice date and later call differ.
Risks
Current to 9 Oct 26- Luke describes himself as the main user, so usage depends on one person.
- Slowness on large job lists is unresolved and could grow into a frustration.
Opportunities
Current to 9 Oct 26- The improved search interface gives Marcus a reason to re-engage Luke and widen use beyond contract lookups.
Transcript
Marcus Bell NoneHi Luke. How's things? How is the team finding it?
Luke Oakes NoneGood. Ticking along. We're still using it regularly. I'm the main user, maybe two or three times a week I'm searching for customer contracts against open jobs.- Marcus Bell NoneThat's great. Let me share my screen. I've pulled the numbers from the past couple of months. You're seeing about three queries a week on average, mostly contract lookups and job searches.
- Luke Oakes NoneSounds about right.
- Marcus Bell NoneUsage is steady. Active users are holding up. One thing I wanted to mention: we sent your renewal notice for end of October. Nothing urgent, just a heads-up. What I wanted to chat about today is how you're finding the product. Anything you'd like to see, or any issues?
- Luke Oakes NoneIt does what we need. One small thing: sometimes it's a little slow pulling up large job lists. Not a blocker, just noticed it.
- Marcus Bell NoneFair feedback. I'll pass that on to the engineering team. They might be able to optimise something on our end.
- Marcus Bell NoneOne other thing: we released an improved search interface in the last month. It's a bit faster, better autocomplete on customer names. You might want to try it.
- Luke Oakes NoneWill give it a go.
- Marcus Bell NoneGreat. Anything else we should know about? Any features, any frustrations?
- Luke Oakes NoneNo, I think we're good. Been really useful.
- Marcus Bell NonePerfect. I'll check in again in a few months. Happy to jump on a call anytime if anything comes up.