B-Brain
Kate Ormerod

User access permissions

Ticketsolved

Kronfeld Assekuranz logo Kronfeld Assekuranz · User access permissions

Philipp Schulz asked to add a new colleague and grant dashboard-specific access permissions. Kate Ormerod provided guidance. Ticket solved in two days.

Priority normal

What happened

What this says

Current to 14 Oct 26

Philipp Schulz asked to add a new colleague and grant dashboard-specific access permissions. Kate Ormerod provided guidance. Ticket solved in two days.

Problem: Philipp needed to provision a new user with access to specific dashboards on the platform.

Handling: Kate responded in three hours on 6 Oct 2026 and provided a clear process: gather colleague details and requested dashboards, then Kate will set them up. Philipp confirmed readiness to provide details; ticket solved by 8 Oct 2026.

Watch: This shows customer engagement on user expansion. Follow up to confirm the new user was successfully provisioned and is active.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

Details

Updated 9 Oct 26
Prioritynormal
Statussolved
Categoryaccess_permissions
Channelemail
First response (min)186
Helpdeskmade from

Trail

  1. Philipp Schulz
    created · Philipp Schulz 6 Oct 2026 09:27
    I need to add a new colleague to the platform and give them access to specific dashboards. What do I need to do?
  2. Kate Ormerod
    public_reply · Kate Ormerod 6 Oct 2026 12:33
    Hi Philipp, I can help you with that. Send me your colleague's name and email, and let me know which dashboards they need to access. I'll get them set up. Thanks, Kate
  3. Philipp Schulz
    public_reply · Philipp Schulz 8 Oct 2026 11:22
    Perfect. I'll send you those details shortly.
  4. Kate Ormerod
    status_change · Kate Ormerod 8 Oct 2026 15:05
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