Getting started with connectors

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Kronfeld Assekuranz · Getting started with connectors

Kronfeld's Data Platform Lead requested guidance on initial connector setup; support recommended phased approach starting with CRM and ticketing system.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Kronfeld's Data Platform Lead requested guidance on initial connector setup; support recommended phased approach starting with CRM and ticketing system.

Problem: Philipp Schulz wanted to understand the best order and approach for connecting CRM and ticketing system as part of onboarding. Handling: Kate Ormerod recommended starting with CRM and ticketing, suggested letting data build for a few days before adding more sources, and offered a setup call. First response was 913 minutes (over 15 hours), which is slow for a new customer onboarding, though marked low priority. Watch: Slow first response on onboarding can affect early adoption momentum. Philipp's readiness ("We're ready to connect whenever you are") is positive; ensure setup call is scheduled promptly.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryonboarding

Channelemail

First response (min)913

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created · Philipp Schulz 1 May 2026 10:56
We're in the onboarding phase now and setting up our first connectors. What's the best approach for connecting our CRM and ticketing system so our teams can see everything together?
Public reply · Kate Ormerod 2 May 2026 02:09
Hi Philipp, welcome to the brain. I'd recommend starting with your CRM and ticketing system, get those connected and let the data build up for a few days. Once those are flowing, we can add other sources. Let's schedule a quick call to walk through the setup. Thanks, Kate
Public reply · Philipp Schulz 6 May 2026 09:23
That sounds good. We're ready to connect whenever you are.
Status change · Kate Ormerod 29 May 2026 13:16
Status change · 2 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help