What happened
What this says
As at Fri 9 Oct 2026Customer asking how to implement role-based access for team-level data visibility. Olivia pointed to documentation; customer needs clarification on row-level shipper ID filtering.
Problem: Customer wants to implement role-based access so teams see only their own shipper data; unclear if system supports row-level filtering within roles. Handling: Olivia pointed to Admin panel and access control documentation; customer read docs but needs clarification on shipper ID filtering. Watch: Customer exploring security features and team-level permissions; growing use case and deeper feature engagement.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelemail
First response (min)478
CSAT3
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Trail
- created · Stijn Gielen 13 Jul 2026 14:41We want to restrict what each team can see in the brain. Some teams should only see their own shipper data. Is there a way to set up role-based permissions?
- Public reply · Olivia Grant 13 Jul 2026 22:39Hi Stijn, great question. We support role-based access through the Admin panel. You can create custom roles and assign permissions by data type or connector. I'd recommend starting with our docs on access control, or I can walk you through it. Let me know how you'd like to proceed. Cheers, Olivia
- Public reply · Stijn Gielen 15 Jul 2026 16:27Thanks Olivia. I've read the docs but I'm not clear on whether I can filter by shipper ID within a role. Can the permission system do that level of detail, or just by connector?
- Status change · 25 Jul 2026 23:59
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