Search returning duplicate records: HIGH PRIORITY

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Oosterdijk Logistiek · Search returning duplicate records: HIGH PRIORITY

Shipper search returning duplicate records, breaking operations reporting. Kate diagnosed connector loading both historical and daily feeds without deduplication; escalated to engineer for fix.

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Current to 14 Oct 26

Shipper search returning duplicate records, breaking operations reporting. Kate diagnosed connector loading both historical and daily feeds without deduplication; escalated to engineer for fix.

Problem: Shipper records appearing as duplicates in search and dashboards, breaking operations team reporting and requiring urgent fix. Handling: Kate diagnosed the root cause (connector configured to load both historical and daily feeds without deduplication) and escalated to Samir for transform logic fix. Watch: 12-day resolution time for high-priority bug; customer impact was real and ongoing.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

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created · Stijn Gielen 3 Jul 2026 09:38
When I search for shipper records in the brain, I'm getting duplicates for the same customer. This is breaking our reporting and we need this fixed urgently. What's causing this?
public_reply · Kate Ormerod 3 Jul 2026 11:02
Hi Stijn, thanks for reporting this. Duplicates usually mean a connector is loading the same records twice or IDs aren't being deduplicated properly. Let me dig into your data model and connectors. I'll follow up shortly.
public_reply · Stijn Gielen 6 Jul 2026 10:58
Hi Kate, still seeing the issue on our side. This is causing real problems for the operations team. How long before you have a fix?
internal_note · Kate Ormerod 6 Jul 2026 13:47
Found it, shipper connector configured to load both historical and daily feeds without dedup. Samir needs to fix the transform logic. Escalating.
status_change · Kate Ormerod 15 Jul 2026 10:18
status_change · 19 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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