Inventory connector stopped syncing

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Oosterdijk Logistiek · Inventory connector stopped syncing

Inventory connector stopped syncing; last records from weeks prior. Kate found API credentials expired; asked customer to refresh them.

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Current to 14 Oct 26

Inventory connector stopped syncing; last records from weeks prior. Kate found API credentials expired; asked customer to refresh them.

Problem: Inventory connector had stopped syncing; last records were from weeks prior. Handling: Kate identified that the customer's inventory system API credentials had expired and asked them to refresh them, then re-test the sync. Watch: This is the second credential issue for this customer in months; their IT team needs a process to manage external API credentials.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)191

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created · Stijn Gielen 22 Apr 2026 09:51
Hi, the inventory connector has stopped syncing. The last update we saw was weeks ago and nothing's come through since. Can you investigate why it's stalled?
public_reply · Kate Ormerod 22 Apr 2026 13:02
Thanks Stijn. I've checked the connector and found the issue. Your inventory system API credentials have expired. Can you refresh those in your system and then let me know? I'll re-test the sync once you've done that. Thanks, Kate
status_change · Kate Ormerod 7 May 2026 10:47
status_change · 11 May 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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