Dashboards showing stale data

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Oosterdijk Logistiek · Dashboards showing stale data

Nightly refresh stalling; dashboards displaying stale data. Kate found refresh timing out during data load on BB-Demo side and fixed it.

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What happened

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Current to 14 Oct 26

Nightly refresh stalling; dashboards displaying stale data. Kate found refresh timing out during data load on BB-Demo side and fixed it.

Problem: Nightly refresh was stalling, causing dashboards to display stale data even though the customer's inventory system was updating normally. Handling: Kate found the nightly refresh was timing out during data load and fixed it on the BB-Demo side. Watch: Monitor refresh times going forward; the customer's source systems are healthy, so this was infrastructure-side.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelweb

First response (min)329

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public_reply · Stijn Gielen 17 Mar 2026 09:59
Actually, I checked our inventory system and it's updating fine on that end. Is the issue with how the brain is pulling the data?
created · Stijn Gielen 17 Mar 2026 10:52
Hi, the brain is displaying information that's too old to be useful. We need fresh data for our decisions. Can you check what's happening with the nightly refresh?
public_reply · Kate Ormerod 17 Mar 2026 16:21
Thanks for checking. I found the issue on our side. The nightly refresh was timing out during the data load. We've fixed that and your data should be current now. Thanks, Kate
status_change · Kate Ormerod 19 Mar 2026 16:46
status_change · 23 Mar 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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