Brain not returning expected data from my systems

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Oosterdijk Logistiek · Brain not returning expected data from my systems

Order system connector not returning data during onboarding; live date approaching. Kate found initial sync incomplete; advised waiting hours for historical data load while monitoring logs.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Order system connector not returning data during onboarding; live date approaching. Kate found initial sync incomplete; advised waiting hours for historical data load while monitoring logs.

Problem: Order system connector was configured but not returning any records; the customer was about to go live with no orders appearing. Handling: Kate found the initial sync had not completed and advised waiting a few hours for historical data to load while monitoring ingestion logs. Watch: First implementation for this customer; watch for other connector issues and track initial load times as a surprise during onboarding.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryonboarding

Channelemail

First response (min)135

CSAT1

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Public reply · Lieke Hermans 11 Feb 2026 09:07
Also, I checked the connector status and it says healthy but clearly something is wrong. We're a bit stuck here since this is supposed to go live next week.
created · Lieke Hermans 11 Feb 2026 14:21
We've just gone live and the brain isn't connecting properly to our order system. When I search for recent orders, nothing comes back. Our team can see the data in the source system but it's not there in the brain.
Public reply · Kate Ormerod 11 Feb 2026 16:36
Hi Lieke, I understand your concern. I've checked your account and found the order system connector is configured but the initial load hasn't completed. It can take a few hours for the first sync to pull historical data. Can you check back in a few hours and let me know if the records appear? In the meantime, I'll keep an eye on the ingestion logs. Thanks, Kate
Status change · Kate Ormerod 13 Feb 2026 11:00
Status change · 17 Feb 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help