How to run a report on ticket volume by team

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Fulford Ings Software · How to run a report on ticket volume by team

Harry Kitching asked how to build a report showing ticket volume by team. Olivia Grant confirmed the Starter tier does not include dashboards but suggested using search filters instead. The customer understood and resolved successfully.

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As at Fri 9 Oct 2026

Harry Kitching asked how to build a report showing ticket volume by team. Olivia Grant confirmed the Starter tier does not include dashboards but suggested using search filters instead. The customer understood and resolved successfully.

Problem: Customer needed ticket volume reporting but Starter tier limits them to search rather than dashboards. Handling: Support clarified the tier boundary and offered search as the working alternative on Starter. Watch: Represents latent demand for dashboards; customer understands Starter limits but may upgrade to Growth tier if reporting becomes critical to operations.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Categoryhow_to

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First response (min)67

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created · Harry Kitching 25 Aug 2026 14:30
Hi, I'm trying to set up a report that shows me ticket volumes broken down by team, but I can't get the dashboard to show what I need. I've tried a few different ways and I'm not sure what I'm missing. Can you help?
Public reply · Olivia Grant 25 Aug 2026 15:37
Hi Harry, I can help with that. Are you using the dashboards builder, or are you running a search? If you've got the Starter tier, dashboards aren't available, but you can get the data through search filters. Which approach are you taking?
Public reply · Harry Kitching 27 Aug 2026 12:28
Ah, that makes sense. We're on Starter, so I should be using search instead. Can you send through an example of how to set that up?
Status change · Olivia Grant 9 Sep 2026 11:18
Status change · 13 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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