Search queries taking too long

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Fulford Ings Software · Search queries taking too long

Eleanor Pickering reported search queries taking 30+ seconds, slower than when joining. Olivia found growth to several million indexed records and optimised indexes to improve performance.

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What this says

As at Fri 9 Oct 2026

Eleanor Pickering reported search queries taking 30+ seconds, slower than when joining. Olivia found growth to several million indexed records and optimised indexes to improve performance.

Problem: Eleanor Pickering, Head of Customer Success, reported search queries taking 30 seconds or more, a significant slowdown from when the customer first joined. Handling: Olivia reviewed query patterns, identified that indexed records had grown to several million, and optimised the indexes to speed up performance. Watch: This is a performance issue arising from successful adoption and data growth, a positive signal masked by an operational problem. Eleanor's decision-maker role elevates the issue importance.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelchat

First response (min)341

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created · Eleanor Pickering 20 Jul 2026 13:39
Hi, I've been running searches on recent support tickets and they're taking quite a long time to come back, sometimes 30 seconds or more. They were faster a few weeks ago. Can you look at what might be slowing things down?
Public reply · Olivia Grant 20 Jul 2026 19:20
Hi Eleanor, I've reviewed your recent queries. The slowdown is because your indexed records have grown significantly since you joined. You're now at several million records. I've optimised the indexes, which should speed things up. Can you try a search and see if that's better?
Status change · Olivia Grant 28 Jul 2026 10:03
Status change · 1 Aug 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help