Urgent, can't access the brain

Ticketclosed

Marsden Vale Recruitment · Urgent, can't access the brain

Shannon could not log into the brain on 7 Jan 2026 morning, receiving credential rejection despite correct password. She needed urgent access for afternoon client calls. Olivia suggested a password reset via the login page.

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What happened

What this says

Current to 14 Oct 26

Shannon could not log into the brain on 7 Jan 2026 morning, receiving credential rejection despite correct password. She needed urgent access for afternoon client calls. Olivia suggested a password reset via the login page.

Problem: Shannon's login credentials were rejected on 7 Jan 2026 morning, though her password was correct. She needed urgent access for client calls that afternoon. Handling: Olivia offered a password reset via the login page as the first troubleshooting step, with an escalation to ops if that did not work. The ticket shows Olivia's response at 15:14 (6 hours after creation), but no follow-up confirmation of resolution. Watch: The ticket was closed on 12 Jan 2026 but solved on 8 Jan 2026. The 4-day gap is unusual. No confirmation that Shannon regained access or that her afternoon calls proceeded.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryhow_to

Channelweb

First response (min)95

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Trail

public_reply · Shannon Lockwood 7 Jan 2026 09:00
This just started happening within the last hour. The login page loads but rejects my credentials every time.
created · Shannon Lockwood 7 Jan 2026 13:39
I can't log into the brain this morning, I'm getting an error page. My password is correct (I use it for everything). I need access urgently, I've got client calls this afternoon.
public_reply · Olivia Grant 7 Jan 2026 15:14
Hi Shannon, I can help you get back in. Can you try resetting your password via the login page, and then log in with the new one? If that doesn't work, I'll escalate to the ops team. Thanks, Olivia
status_change · Olivia Grant 8 Jan 2026 12:18
status_change · 12 Jan 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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