Dashboard filter not updating

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Clashmore Recruitment · Dashboard filter not updating

Date filter on Placements dashboard updates visually but data remains stale. Kate reproduced issue and identified caching layer problem; fix queued for next release.

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What happened

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As at Fri 9 Oct 2026

Date filter on Placements dashboard updates visually but data remains stale. Kate reproduced issue and identified caching layer problem; fix queued for next release.

Problem: Filtering dashboard by date range shows visual change but underlying metrics don't update. Handling: Kate tested workarounds, reproduced issue on BG-Demo systems, traced root cause to caching layer not clearing on filter. Engineering committed fix for following Monday. Watch: Third data freshness issue affecting Clashmore; pattern suggests reliability concern.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)335

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created · Aisling Kiely 20 Jul 2026 09:09
Hi, I've noticed that when we filter the Placements dashboard by date range, the numbers don't update properly. If I select last quarter, the figures stay the same as the current quarter. It's a workaround with refreshing the page, but wanted to flag it.
Public reply · Kate Ormerod 20 Jul 2026 14:44
Thanks for reporting this. Just so I've got this right: when you apply a date filter on the Placements dashboard, the data behind the filter isn't refreshing to match the new date range? Can you tell me which browser you're using, and whether you've tried clearing your cache?
Public reply · Aisling Kiely 21 Jul 2026 14:02
We're on Chrome, latest version. Tried clearing cache and it didn't help. The filter applies visually but the numbers don't change.
Public reply · Kate Ormerod 23 Jul 2026 11:50
Thanks for testing that. I've reproduced the issue on our end. It's a caching layer that's not clearing when the filter's applied. I've raised it with engineering and they've found the fix. Should be in the next release early next week.
Public reply · Aisling Kiely 23 Jul 2026 13:40
Great. Is there a workaround we can use in the meantime?
Status change · Kate Ormerod 27 Jul 2026 11:44
Status change · 31 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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