Subscription pricing query

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Clashmore Recruitment · Subscription pricing query

Méabh verified annual subscription cost of £19k against order form. Kate confirmed Starter pricing and explained renewal mechanics.

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What happened

What this says

As at Fri 9 Oct 2026

Méabh verified annual subscription cost of £19k against order form. Kate confirmed Starter pricing and explained renewal mechanics.

Problem: Customer proactively checking invoiced amount and renewal terms to avoid surprises. Handling: Kate pulled executed order form dated 18 Sep 2025 and confirmed £19k as correct Starter year-one cost, explained renewal allows tier choice. Watch: Forward-thinking customer; renewal conversation opportunity at 7 months pre-expiry to discuss upgrade potential.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybilling

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First response (min)356

CSAT5

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created · Méabh Crowley 14 Apr 2026 11:37
Hi, I wanted to check on the invoice we received. We were quoted £18,525 annually when we signed up back in September, but I want to make sure we've got the right figure for this year and any future renewal. Can you confirm this is correct? Cheers.
Public reply · Kate Ormerod 14 Apr 2026 17:33
Thanks for getting in touch. Just so I've got this right: you want to confirm that £18,525 is the correct annual subscription cost for your Starter tier? Let me pull up your order form from September and verify the details.
Public reply · Méabh Crowley 15 Apr 2026 12:02
Yes, that's the one. I just want to make sure there's no surprise at renewal time.
Public reply · Kate Ormerod 15 Apr 2026 13:20
Absolutely. I've checked your order form dated 18 Sep 2025, and £18,525 is indeed the correct annual subscription cost for your Starter tier for year one. At renewal you can decide whether to keep the same tier or upgrade. Cheers, Kate
Status change · Kate Ormerod 16 Apr 2026 17:54
Status change · 20 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help