Search results taking too long

Ticketclosed

Pellegrin Hart Benefits · Search results taking too long

Pellegrin Hart reports search results taking 30+ seconds for simple employer name queries weeks after onboarding. Blocking client service team workflow. First response 64 minutes. Diagnostic triage only; resolution not visible in thread.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Pellegrin Hart reports search results taking 30+ seconds for simple employer name queries weeks after onboarding. Blocking client service team workflow. First response 64 minutes. Diagnostic triage only; resolution not visible in thread.

Problem: Search for employer clients returning results in over 30 seconds. Simple name-based searches taking too long. Blocking client service team workflow.

Handling: Olivia asked diagnostic questions to narrow scope: record count, whether all searches slow or employer-specific, and whether issue occurs in web interface or chat. Ticket shows diagnostic triage only; no resolution visible in available comments.

Watch: Early post-onboarding performance issues damage adoption and value perception. This customer onboarded weeks prior; slow search may indicate configuration problem or scale issue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)64

Helpdeskmade from

Trail

created · Monica Starling 16 Jul 2026 09:42
When I search for an employer client in the brain, results take more than thirty seconds to come back. The search is simple, just the employer name. This is slowing down our client service team. We only onboarded a few weeks ago, so I'm not sure if something is misconfigured. Can you help?
Public reply · Olivia Grant 16 Jul 2026 10:46
Hi Monica, thanks for flagging this. A few quick things to check: can you confirm how many records are currently indexed in your brain? And are all searches slow, or mainly when you search for employer clients? Finally, are you seeing this from the web interface or chat search? Let me know and I can dig further. Olivia
Status change · Olivia Grant 28 Jul 2026 16:28
Status change · 1 Aug 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help