Dashboard queries running slowly
Ticketpending
Thackwray Logistics · Dashboard queries running slowly
Josh Pearce reported dashboard queries much slower than 2 weeks prior, with pages taking 30+ seconds to load. Olivia Grant asked for diagnostic details. Ticket status is pending as of 2026-10-09 with no resolution documented.
What happened
What this says
Current to 13 Oct 26Josh Pearce reported dashboard queries much slower than 2 weeks prior, with pages taking 30+ seconds to load. Olivia Grant asked for diagnostic details. Ticket status is pending as of 2026-10-09 with no resolution documented.
Problem: Dashboard query performance has degraded significantly over 2 weeks with page loads taking 30+ seconds.
Handling: Olivia Grant asked for diagnostic information: affected dashboard, date range, record count, and whether anything changed on Thackwray's end (new data sources, concurrent query volume).
Risk: Ticket remains unresolved and pending. This is the third performance complaint from Thackwray in recent months, suggesting potential architectural scaling issue.
Details
Updated 9 Oct 26Trail
created · Josh Pearce 7 Oct 2026 12:35Our team has noticed that dashboard queries are running much slower than they were a couple weeks ago. Some pages are taking 30 seconds or more to load. No errors, just slow. Is there anything on your end we should know about?- public_reply · Olivia Grant 7 Oct 2026 17:28Hi Josh, thanks for letting us know. Performance varies depending on the query and how much data you're working with. To help me dig into this, can you tell me which dashboard is slowest, what date range you're querying, and roughly how many records are you filtering? Also, has anything changed on your end: new data sources connected, or more users running queries at the same time? Thanks, Olivia