Active projects missing from the brain

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Ashwell Mercer Interiors · Active projects missing from the brain

Sunil found active projects added to the finance system a couple of weeks prior not appearing in the brain. Kate identified a timing conflict in the connector during the sync window when projects were added and ran a manual sync to backfill the records.

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What happened

What this says

As at Fri 9 Oct 2026

Sunil found active projects added to the finance system a couple of weeks prior not appearing in the brain. Kate identified a timing conflict in the connector during the sync window when projects were added and ran a manual sync to backfill the records.

Problem: Several new active projects in the finance system were missing from the brain, blocking team visibility of new client work. Handling: Kate checked the logs and found the connector had missed them during that sync window due to a timing conflict. She ran a manual sync to catch them up. Watch: Timing conflicts in high-volume syncs can leave data gaps undetected.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)159

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created · Sunil Kapoor 21 Apr 2026 15:03
I've found a discrepancy that doesn't tie to the ledger. Several projects that are in our finance system aren't showing in the brain. The data should be loading through the connector but it's not coming through. I need these records in the brain so the teams can see the complete client picture. Can you investigate what's happened with the sync?
Public reply · Kate Ormerod 21 Apr 2026 17:42
Thanks for reporting this, Sunil. Just so I understand: you're seeing active projects in your finance system that aren't appearing in the brain? When were they created, and how many are missing? I'll check the connector logs.
Public reply · Sunil Kapoor 23 Apr 2026 11:54
They were added to the finance system a couple of weeks ago. They're active projects for new clients we're tracking. I can see them in the accounting records but not in the brain.
Public reply · Kate Ormerod 27 Apr 2026 16:43
I found the issue in the logs. The connector was running when these projects were added, but it missed them during that sync window due to a timing conflict. I've run a manual sync to catch them up. Can you refresh in the brain and let me know if they're showing now?
Status change · Kate Ormerod 1 May 2026 16:39
Status change · 5 May 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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