B-Glass
Kate Ormerod

Leasing connector paused for migration

Ticketclosed

Carnmoor Fleet Leasing logo Carnmoor Fleet Leasing · Leasing connector paused for migration

Kofi Asamoah notified BG-Demo that the leasing connector is paused during the customer's platform migration, with data to resume in a couple of weeks. Kate Ormerod confirmed and asked for notification once the migration is done.

Priority normal

What happened

What this says

As at Fri 9 Oct 2026

Kofi Asamoah notified BG-Demo that the leasing connector is paused during the customer's platform migration, with data to resume in a couple of weeks. Kate Ormerod confirmed and asked for notification once the migration is done.

Problem: The customer is mid-migration from their old leasing system to a new platform. The connector is paused and will not receive data until the transition completes.

Handling: Kofi notified BG-Demo of the pause to prevent error logs. Kate confirmed she could see the pause in the system and requested notification once the migration is ready for reconnection.

Watch: This is a follow-up to ticket 151-0008 providing a status update. No issues.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

Details

Updated 9 Oct 26
Prioritynormal
Statusclosed
Categoryconnector_sync
Channelemail
First response (min)444
CSAT1
Helpdeskmade from

Trail

  1. Kofi Asamoah
    created · Kofi Asamoah 13 Jul 2026 11:53
    Hi, we're in the middle of migrating our leasing-system data to a new platform. I'm pausing the leasing connector for now - the data won't be flowing through until the migration is complete. Just wanted to let you know so you don't see errors in the logs. Should be back up in a couple of weeks.
  2. Kate Ormerod
    Public reply · Kate Ormerod 13 Jul 2026 19:17
    Hi Kofi, Thanks for the heads up. I can see the leasing connector is paused. Just to confirm - you'll be reconnecting once your migration is done, and you'll let me know when that's ready? Let me know if you need anything else while you're transitioning. Thanks, Kate
  3. Kate Ormerod
    Status change · Kate Ormerod 23 Jul 2026 10:11
  4. Status change · 27 Jul 2026 23:59
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