Leasing system connector stopped syncing
Ticketclosed
Carnmoor Fleet Leasing · Leasing system connector stopped syncing
The leasing system connector stopped loading data overnight. Kate identified an API key rotation as the cause; Kofi updated the credentials and the connector recovered.
What happened
What this says
As at Fri 9 Oct 2026The leasing system connector stopped loading data overnight. Kate identified an API key rotation as the cause; Kofi updated the credentials and the connector recovered.
Problem: The leasing connector stopped syncing with no error message shown in the admin panel. Handling: Kate reviewed logs and identified an API key rotation by the customer's systems team. Kofi obtained the new key and updated the connector settings. Watch: Connector stall alerts should be offered to catch similar failures quickly. Recommend establishing with Carnmoor a change notification process so API key rotations are communicated to the data team.
Details
Updated 9 Oct 26Trail
Public reply · Kofi Asamoah 25 Mar 2026 09:15Morning, the leasing system connector has stopped syncing overnight. Last successful load was yesterday. Can you investigate? Cheers, Kofi- created · Kofi Asamoah 25 Mar 2026 09:23The leasing system connector seems to have stopped loading overnight. I checked the admin panel and there's no error message, just no new records since yesterday morning. The last load shows no rows processed. I've verified that the system credentials are still valid in the connection settings. Can you check what's happening on your end? Cheers, Kofi
- Public reply · Kate Ormerod 25 Mar 2026 13:23Hi Kofi, thanks for reaching out. I've picked this up and checked the logs on our side. The connector has been trying to authenticate but getting rejected. It looks like the API key on the leasing system side might have been rotated recently. Can you check with your systems team whether they made any changes to the leasing platform's API settings in the last 24 hours? Let me know what you find and we can sort this. Thanks, Kate
- Public reply · Kofi Asamoah 27 Mar 2026 11:34Ah, that's helpful. You were right. The team rotated the API keys yesterday morning as part of routine security but forgot to tell us. I've got the new key from them and updated it in the connector settings. It's reprocessed the backlog now. All good. Cheers, Kofi
- Public reply · Kate Ormerod 27 Mar 2026 14:42Perfect! Just so you know, we can set up alerts if a connector stops loading for more than a couple of hours. Might help catch things like this quicker next time. Let me know if you'd like me to enable that. Thanks, Kate
- Status change · 26 Apr 2026 23:59