Chart not displaying correctly on dashboard

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Marchbank Couriers: documents · Chart not displaying correctly on dashboard

Calum reported a customer response time chart on a dashboard was not rendering. Connor asked for dashboard name and browser console errors. Calum checked, found no errors, refreshed the page and cleared cache, and the chart rendered.

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What happened

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Current to 11 Oct 26

Calum reported a customer response time chart on a dashboard was not rendering. Connor asked for dashboard name and browser console errors. Calum checked, found no errors, refreshed the page and cleared cache, and the chart rendered.

Problem: A bar chart showing customer service response times was displaying as an empty box. Handling: Connor asked for the dashboard name and browser console details. Calum checked the console, found no errors, refreshed the page and cleared cache, and the chart appeared. Watch: Resolved as a temporary browser cache issue.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)869

CSAT4

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created · Calum Sneddon 5 Nov 2024 08:49
I'm seeing a display issue on one of the dashboards: a chart that shows customer service response times isn't rendering properly. It just shows an empty box. Not blocking our work but it should be displaying a bar chart.
public_reply · Connor Webb 5 Nov 2024 23:18
Hi Calum, thanks for reporting this. I can help. Can you tell me which dashboard this is on and if you're seeing any error messages in the browser console? If you open your browser developer tools (F12) and check the Console tab, let me know if there's anything red in there.
public_reply · Calum Sneddon 6 Nov 2024 13:57
I had a look at the console and there's no error messages showing. I tried refreshing the page and clearing my cache and the chart came back fine now. Must have been a temporary glitch. All working as expected.
status_change · Connor Webb 20 Nov 2024 11:14
status_change · 24 Nov 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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