Deactivating old user account

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Tannahill Systems · Deactivating old user account

Kenny Lockhart requested removal of access for a departed team member. Callie Brennan confirmed the process and provided clear next steps for account deactivation.

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As at Fri 9 Oct 2026

Kenny Lockhart requested removal of access for a departed team member. Callie Brennan confirmed the process and provided clear next steps for account deactivation.

Problem: Routine account lifecycle management. Kenny reported a team member departure and requested account deactivation to remove all access.

Handling: Callie Brennan provided clear next steps: send the user's email address and she would deactivate the account and remove from all roles.

Outcome: Solved 16 Feb 2024. This is standard support for user access management following staffing changes.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Statusclosed

Categoryaccess_permissions

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First response (min)355

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created · Kenny Lockhart 26 Jan 2024 10:04
Hi, one of our team members has moved on and we need to remove their access to the brain. They still have a user account set up - what's the process to deactivate it?
Public reply · Callie Brennan 26 Jan 2024 15:59
Hi Kenny, I can help with that. Just send me the user's email address and I'll deactivate their account and remove them from all roles. Once that's done they won't be able to log in. Let me know and I'll get that sorted. Thanks, Callie
Public reply · Kenny Lockhart 30 Jan 2024 13:31
Yeah, it's one of our team members who left last month. Can you make sure the account is fully removed - we don't want any lingering access.
Status change · Callie Brennan 16 Feb 2024 11:49
Status change · 20 Feb 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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Deals	315
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