Dashboard queries running slowly

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Penwortham Mutual: documents · Dashboard queries running slowly

Member operations dashboard runs slowly when querying across all partner schemes; member requested optimization to meet meeting timelines.

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Current to 12 Oct 26

Member operations dashboard runs slowly when querying across all partner schemes; member requested optimization to meet meeting timelines.

Problem: Phil reported a member operations dashboard takes 30-40 seconds to load when querying across all partner schemes, affecting his team's morning meetings. Handling: Bethan Lister picked up the ticket and began investigating query performance and schema optimization. Watch: The ticket was resolved after about a month; ensure dashboard performance remains acceptable for operational timelines.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)166

CSAT4

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created · Phil Catterall 27 Jul 2026 08:40
One of our member operations dashboards is slow when we query across all partner schemes. It usually takes 30 or 40 seconds to load the results. For our morning meetings, we need it faster. Is there something we can optimize?
internal_note · Bethan Lister 27 Jul 2026 09:09
Performance issue on multi-scheme query. Checking schema and query optimisation.
public_reply · Bethan Lister 27 Jul 2026 11:26
Hi Phil, I've picked this up. Just so I've got this right, the slowness is when you're querying across all partner schemes at once? I'm looking at your query performance now. Can you tell me how many schemes you're querying? Thanks, Bethan.
status_change · Bethan Lister 24 Aug 2026 16:23
status_change · 28 Aug 2026 23:59

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